• Attend queries raised by the client.
• Escalate unhandled issues to the L2 team.
• Conduct Monthly ULB /PHEO/WATCO visits as required.
• Drive adoption of SUJOG in their jurisdiction.
• Train the ULB/department staff (technical personnel and end-users) to enable them in effectively operating.
• Re-training the staff whenever changes are made in the Solution that is implemented for this
project.
• Impart training to the personnel from client head office and ULBs in the operation of the application software, generation of MIS reports, maintenance of User Logins and operations of the backend servers, policies, and procedures.
• Distribution of training materials, like user manuals, e-content, training video.
• Submit the Monthly Update report in specified format in each month
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Schedule:
• Day shift
Work Location: In person
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