Job Description

About the Role:

Grade Level (for internal use): 12



The Role: Senior Delivery Operations Analyst



The Team:

S&P Global Data Delivery is based on a robust, state-of-the-art Software as a Service platform powering delivery of market data & information to clients. Meeting the most stringent performance standards in throughput, speed and reliability, the platform supports multiple high-availability applications for professionals in financial and corporate institutions around the globe.



The Impact:

The Data Delivery Operations group in S&P Global focuses on providing clients with world class service and operational excellence. The initiative focuses on leveraging S&P Global's highly regarded expertise in financial markets to develop innovative solutions to service client needs. The Data Delivery team is the strategic delivery channel for the Market Intelligence Division and expected to continue to rapidly grow and expand its responsibilities and value creation for the firm in the coming years.



Responsibilities:

As a member of the Delivery Operations team,?you will play a critical role in?maintaining, improving, and?expanding our?Data Delivery service.

You will work cross-functionally across Data Delivery & Product agile teams to facilitate a market leading customer experience through our onboarding process.



Core responsibilities:

Creating ultra-bespoke file configurations

Technical troubleshooting & problem solving

Providing technical consultancy for API integration

Owning the monthly KPI Reporting and generating insights based on the operational metrics

Running client migration projects from legacy systems to the Data Delivery platform

Engagement with senior clients & stakeholders

Drive process optimization and automation

Documentation and process mapping

Signal, and write specs for application issues & discuss improvements with the Files Product & Development team

Project management & project reporting

Running the Agile process for prioritization, coordination, and planning



What We're Looking For:

S&P Global is seeking a Senior Technical Business Analyst who participates in providing extensive configuration services and support to Delivery customers, working closely together with teams in multiple regions. This hands-on role will require translation of customer requirements into timely and accurate delivery output through files or API integration, for our large customer base.

The candidate will be responsible for creating and supporting a wide range of file configurations servicing financial datasets, complex business logic, formatting, scheduling/triggering, and publishing. The candidate should be comfortable working in a multisystem environment and be able to configure and test file configurations and API code samples through the QA & UAT environments. The candidate will need to be capable of working with different business groups and stakeholders across multiple locations and possess exceptional communication and interpersonal skills. Requires knowledge and experience working in financial institutions and working with Agile/Scrum/Kanban.

The ideal candidate is enthusiastic, proactive and demonstrates a good understanding of IT & development methodologies. The role also requires experience with scripting and data modelling as well as being able to configure operational tooling with predefined variables.

The position requires affinity with technology and a working knowledge of XML, SQL, Python, JSON, SPL, MQL, Snowflake & GCP. Additional affiliation and knowledge of Java, HTML/Javascript, C/C++, C#, Perl, VBA is a plus.



Key Requirement:

Bachelor's degree

4-8 years relevant experience, preferably with a FinTech, Information Technology, Finance or Data background

Expertise with AzureDevOps, Salesforce, Splunk, MS Excel, & PowerBI

Excellent XML, Python, JSON, SQL, MQL, SPL & Snowflake skills

Excellent data analysis skills & understanding data storage, structures & modeling

Excellent understanding of software systems and development of enterprise applications

Working experience with Agile/Scrum/Kanban & LEAN

Expertise in analyzing and understanding client needs and translating requirements into solutions.

Excellent project management & project reporting skills

Highly motivated, disciplined, detail-oriented, takes initiative and works well in a team

Strong time management skills and organized with a continuous improvement mindset

Clear, structured, and professional in both writing and speech with experience presenting

Client interfacing experience

Fluent in English



About S&P Global Market Intelligence



At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.



For more information, visit www.spglobal.com/marketintelligence .



What's In It For You?



Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.



Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.



Our People:

We're more than 35,000 strong worldwide--so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.



From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.



Our Values:

Integrity, Discovery, Partnership



At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.



Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you--and your career--need to thrive at S&P Global.



Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.



Flexible Downtime: Generous time off helps keep you energized for your time on.



Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.



Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.



Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.



Beyond the Basics: From retail discounts to referral incentive awards--small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries



Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.



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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.



If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.



US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.



----------------------------------------------------------- 103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)



Job ID: 298804

Posted On: 2024-07-19

Location: Noida, Uttar Pradesh, India