Job Description

Position Overview:
We are seeking a detail-oriented and proactive Dispatch Executive to join our team. The ideal candidate will be responsible for ensuring timely and accurate dispatch of goods while maintaining excellent customer service standards. This role requires strong organizational skills, problem-solving abilities, and effective communication.

Key Responsibilities:

Timely Dispatch Coordination:

• Ensure accurate and on-time dispatch of orders to customers.
• Coordinate with warehouse staff to prioritize and prepare orders for dispatch.
• Verify and cross-check dispatch documents, including invoices, packing lists, and delivery notes.

Customer Service:

• Address customer inquiries related to dispatch status and delivery timelines.
• Resolve issues related to delays, incorrect deliveries, or other customer concerns promptly.
• Maintain regular communication with customers to provide updates on order status.

Logistics Management:

• Coordinate with logistics partners and delivery personnel to ensure smooth operations.
• Track shipments and ensure timely delivery to customers.
• Handle logistics escalations and negotiate solutions to avoid delays.

Record Maintenance:

• Maintain accurate records of dispatched goods, including delivery acknowledgments and returns.
• Monitor inventory to ensure availability of stock for dispatch.

Process Improvement:

• Identify bottlenecks in the dispatch process and suggest improvements.
• Collaborate with cross-functional teams to enhance operational efficiency.

Qualifications and Skills:

• Bachelor's degree or equivalent experience in logistics, supply chain, or a related field.
• 1-3 years of experience in dispatch or logistics operations.
• Excellent organizational and time-management skills.
• Strong communication and customer service skills.
• Proficiency in MS Office and inventory management software.
• Ability to handle pressure and meet tight deadlines.

Job Type: Full-time

Pay: ?120,000.00 - ?300,000.00 per year

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 23/12/2024