Job Description

•Organization: • •The Organisation• •Harley's Fine Baking , is a European style patisserie (premium cake selling company) created by an IIM professor to disrupt the cake and coffee market, established to spread bonafide taste of the streets of Manhattan across the world. Brought into the world from a love for baking, the desire to create a meeting place that serves delicious food with a warm rustic environment. The Organization offers a full scope of Breads, morning merchandise, cakes, baked and savoury goods. Currently the team size is of about 200 people with more than 15 outlets across Hyderabad, along with a plan of opening 100 new outlets across Mumbai, Goa, Vijayawada, Bangalore, Chennai scaling up to 1000 people over the next year.•

•Designation : Online Dispatch Executive / Coordinator•

•Experience: • •Candidates with minimum 1+ year specifically in dispatch coordination or logistics in the food and beverage industry or a similar fast-moving consumer goods (FMCG) environment.•

•Qualification: • •Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.•

•Maximum Salary: • •Upto INR 18,000/- per month ( as per experience and expertise ) + Other facilities•

•Job Profile: • •The Dispatch Executive is responsible for coordinating the timely and efficient delivery of products to customers, ensuring orders are fulfilled accurately and maintaining high standards of customer service. The role requires excellent organizational skills, attention to detail, and the ability to work in a fast-paced environment.•

•Responsibilities •

•1. Receive and process customer orders accurately, ensuring all details are captured in the system.•

•2. Coordinate with production and inventory teams to confirm product availability.•

•3. Schedule and prioritize dispatches to ensure timely deliveries.•

•4. Communicate with delivery personnel regarding delivery routes, special instructions, and order specifics.•

•5. Monitor delivery progress and address any delays or issues promptly.•

•6. Ensure that all orders are packaged correctly, adhering to company quality and safety standards.•

•7. Conduct final checks to confirm the accuracy of order items and packaging before dispatch.•

•8. Maintain accurate records of inventory levels to prevent stock shortages.•

•9. Coordinate with the supply chain team for inventory replenishment as needed.•

•10. Handle customer inquiries related to delivery schedules, delays, and order status.•

•11. Resolve any delivery-related issues in a professional and timely manner.•

•12. Maintain dispatch logs and records of deliveries.•

•13. Generate periodic reports on dispatch performance, order accuracy, and delivery efficiency.•

•Required Skills: •

•1. Strong organizational and time-management abilities.•

•2. Proficiency in using dispatch software and basic knowledge of Microsoft Office (Excel, Word).•

•3. Excellent communication skills, both verbal and written.•

•4. Problem-solving skills to handle delivery-related issues and customer concerns.•

•5. Attention to detail in managing orders, documentation, and inventory.•

•Desired Skills: •

•1. Familiarity with logistics management systems and supply chain operations.•

•2. Basic knowledge of route planning and traffic patterns in the delivery areas.•

•3. Experience in working in a fast-paced environment with the ability to multitask.•

•Personal Attributes: •

•1. Passion for delivering excellent customer service.•

•2. Ability to collaborate effectively with team members and other departments.•

•3. Flexible and able to handle changes in delivery schedules or customer needs.•

•4. Takes the initiative to identify potential issues and address them before they become problems.•

•5. Maintains a professional demeanour, even in high-pressure situations.•

Job Type: Full-time

Pay: Up to ?18,000.00 per month

Application Question(s):

• What is your Salary (per month)?

Experience:

• Dispatching: 1 year (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person