Job Description

A

Dispatch Executive

typically manages the flow of goods, services, or information to ensure timely deliveries and efficient operations. Their job description (JD) may vary based on the organization, but the key responsibilities generally include:

Job Title: Dispatch ExecutiveKey Responsibilities:

Managing Dispatch Operations:

Oversee and ensure the smooth dispatching of products or services. Coordinate with warehouse teams to ensure timely packing and dispatch. Verify orders for dispatch and ensure they are accurate (correct items, quantities, and addresses). Schedule and track shipments or deliveries.

Coordination and Communication:

Liaise with suppliers, vendors, and transporters to arrange deliveries. Communicate with customers to confirm delivery details and resolve any issues. Keep stakeholders informed about delivery schedules and potential delays.

Monitoring Deliveries:

Track dispatched goods to ensure they are delivered on time. Manage dispatch documentation and records. Resolve any discrepancies or issues during the dispatch or delivery process.

Documentation and Reporting:

Maintain accurate records of dispatches, deliveries, and returns. Prepare and update dispatch reports, including delivery status and issues encountered. Ensure all dispatches comply with company policies and regulations.

Inventory Management Support:

Monitor inventory levels to ensure goods are available for dispatch. Work with inventory and logistics teams to manage stock levels and avoid delays in dispatching orders.

Problem Resolution:

Address customer complaints or issues related to dispatch delays, wrong deliveries, or damaged goods. Work closely with logistics and customer service teams to resolve problems swiftly.

Compliance:

Ensure all dispatch activities comply with legal, safety, and environmental standards. Adhere to organizational guidelines and industry best practices in dispatching.
Required Skills and Qualifications:

Strong organizational and multitasking skills. Excellent communication skills, both verbal and written. Problem-solving abilities to address delivery issues efficiently. Proficiency in using dispatch software or tracking tools. Knowledge of logistics and supply chain processes. Ability to work under pressure and manage tight deadlines. Prior experience in dispatch, logistics, or supply chain management is a plus.
Educational Requirements:

A high school diploma or equivalent (additional logistics or supply chain certifications may be preferred). Some companies may prefer candidates with a degree in logistics, business, or a related field.
Job Type: Full-time

Pay: ?10,109.70 - ?25,000.00 per month

Benefits:

Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person