Job Description

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E3 Hardware is seeking a highly organized and efficient Dispatch Executive to join our dynamic team. The Dispatch Executive will play a key role in managing the timely and accurate delivery of hardware products to our clients, ensuring smooth logistics operations. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and a keen attention to detail. This position requires someone who can handle multiple tasks simultaneously and work effectively under pressure.

Key Responsibilities:

• Dispatch Management: Oversee and coordinate the dispatch of products from the warehouse to customers, ensuring on-time delivery.
• Order Fulfillment: Verify and process orders for dispatch, ensuring all necessary items are included and properly packaged for delivery.
• Scheduling and Coordination: Communicate with delivery teams, transport companies, and internal departments to ensure timely and efficient product deliveries.
• Inventory Control: Monitor inventory levels and work with the warehouse team to ensure stock availability for dispatch.
• Documentation: Maintain accurate records of all dispatch transactions, including delivery notes, shipping labels, and customer communications.
• Customer Service: Respond to customer inquiries regarding delivery status, address concerns, and ensure customer satisfaction.
• Problem Resolution: Address and resolve any delivery-related issues, such as delays, product discrepancies, or damage during transport.
• Reporting: Provide regular updates to the management team regarding dispatch activities, delivery status, and any potential issues.
• Safety Compliance: Ensure that all dispatch operations follow company safety standards and legal regulations for transportation and delivery.

Qualifications:

• High school diploma or equivalent; additional education in logistics, supply chain management, or a related field is a plus.
• Proven experience in a dispatch or logistics role, preferably in the hardware or retail industry.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); familiarity with dispatch software or ERP systems is a plus.
• Ability to work independently and as part of a team.

Job Types: Full-time, Permanent

Pay: Up to ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person