Job Description

The Director of Technology Enabled Services is responsible for leading and managing the delivery of high-quality
technology enabled outsourcing solutions to clients, ensuring operational excellence, client satisfaction, and
business growth. This role requires a strategic leader with strong industry knowledge, client management skills, and
a focus on driving efficiency and effectiveness in service delivery.Responsibilities

• Strategic Planning:

Develop and implement a strategic vision for TES services that aligns with the organization's goals and
objectives.
Identify market trends, client needs, and competitive dynamics to drive service innovation and
differentiation.
Collaborate with senior leadership to define the roadmap for TES services and ensure alignment with
business priorities.

• Client Relationship Management:

Build and maintain strong relationships with key clients, understanding their business objectives and
requirements.
Serve as the primary point of contact for clients, providing expert advice and guidance on outsourcing
solutions.
Proactively identify opportunities to expand client relationships, upsell services, and drive revenue growth.

• Service Delivery and Operations:

Oversee the delivery of TES services(currently Healthcare) to ensure they meet quality standards, service
level agreements (SLAs), and client expectations.Monitor operational performance metrics and key performance indicators (KPIs) to drive continuous
improvement and operational excellence.
Collaborate with cross-functional teams to optimize processes, streamline workflows, and enhance service
delivery efficiency.

• Team Leadership and Development:

Lead and mentor a team of TES professionals, fostering a culture of excellence, collaboration, and
continuous learning.
Provide guidance and support to team members, helping them develop their skills and advance their
careers.
Promote a diverse and inclusive work environment that values teamwork, integrity, and accountability.

• Business Development and Growth:

Identify opportunities to expand TES services into new markets, industries, and client segments.
Develop and execute business development strategies to acquire new clients and grow existing accounts.
Collaborate with sales and marketing teams to create compelling value propositions, proposals, and
presentations.Required Skills and Qualification

• Bachelors degree in Business, Management, or related field; Masters degree preferred.
• 15 years of experience in BPO/TES or outsourcing leadership roles, with a proven track record of driving

business results.

• 10 years of experience is US Healthcare, Claims processing etc.
• Strong strategic thinking and analytical skills, with the ability to develop and execute growth strategies.
• Excellent client management skills, with the ability to build and maintain relationships at all levels of the

organization.

• Demonstrated leadership ability, with experience leading and developing high-performing teams.

Ciel HR