Job Description

Overview

At Khoros, our passion is to help the world\xe2\x80\x99s best brands create customers for life. We build products we\xe2\x80\x99re proud of, and we\xe2\x80\x99re passionate about customer success. As part of the Vista Equity family, you\xe2\x80\x99ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations \xe2\x80\x93 creating deep relationships and fostering brand loyalty and advocacy. We as a company follow our core values of:

Accountability - We embrace an ownership mentality

Customer-Centricity - We are obsessed with achieving customer value

Agility - We move with urgency and purpose

We\xe2\x80\x99re looking to add a Director Softwear Engineering to an already awesome engineering team. We are responsible for building and maintaining multiple SaaS applications in the Social Media space. We work in small, cross-functional teams and love delivering value to our customers through shipping code often. As an Engineering Director at Khoros, you\xe2\x80\x99ll be responsible for your team\xe2\x80\x99s overall success and engagement. You\xe2\x80\x99ll be the spark that helps the teams across the globe to meet its goals and support engineers in their professional growth.

Responsibilities

• Motivating, leading, and managing a team of managers and engineers globally to build a cohesive and high performance team
• Work closely with Product management to define project scope, priorities and timeline
• Work closely with engineering leadership team to define and implement the technology and architectural strategy
• Hire and develop a skilled workforce and take initiatives in building peoples career and also align that with the objectives of the organization
• Be a people leader, manage engineering managers who have personal responsibility and work together to build a high performing team and culture
• Establish a governance model, which includes monthly project reviews, demos, beta, launch and frequent feedback mechanism
• Take complete ownership of project technical roadmap, which includes planning, publishing schedules, milestones, technical solution engineering, risks/mitigations, course corrections, trade-outs, delivery
• Deliver high-quality scalable systems in a timely and cost-effective manner
• Implement and maintain best practices around Agile software development

• At least 15 years of software engineering experience in high volume consumer or enterprise SaaS applications.
• At least 10 years of experience in directly managing a team of high caliber engineers
• Deep technical knowledge of web application development on highly scalable Java platforms
• Demonstrated experience in implementing culture, process, tools to deliver high quality software
• Experience in defining strategic vision and organizational planning
• Must have experience managing people managers
• Proven ability to attract and hire superstar engineering talent
• Demonstrated ability to execute multiple, complex technical projects
• A tech enthusiast, who builds technology advocacy, advisory and enablement through a variety of programs
• Strong communication skills, including the ability to effectively manage, influence, negotiate, and communicate with external business partners and internal teams to meet operational performance goals
• Strategic thinking and direction - Understand the overall org strategy, influence the cross functional team to align on the strategic initiative, showcase an entrepreneurial mindset in solving the underlying strategic issues
• Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail and work with the group in a fast-paced and rapidly changing environment
• A servant leader who naturally puts the team\'s success first, and empowers the engineers to be successful
• Experience working with global and cross cultural teams

Khoros