Job Description

About UsKorn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

Job descriptionDirector - Quality AssuranceThe roleAn exciting and impactful role working across a global/regional marquee account.Working with the Global Account Leaders and Regional Directors, you will develop and ensure delivery of the quality assurance (QA) roadmap and plan. Using your expertise and insight, you will build and drive QA strategy and work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams. You will mitigate risk and drive opportunities to enhance operational excellence, to deliver positive outcomes, strengthen our partnerships, and promote ongoing service evolution.Scope

• Our client is a [add industry related details e.g., world leader in communications technology].

• This is a global role and involves collaborating with internal and client stakeholders across [add regions]. Work timings will need to flex accordingly.

• The role is remote based, with occasional travel to the local Korn Ferry office.

• The role reports to the Global Account Leader, with a dual reporting line to the Vice President - Quality Assurance.

ResponsibilitiesSolution effectiveness

• Lead the account\'s QA strategy. Partner with account leadership and the client to understand account direction and support future planning for solution effectiveness.

• Lead the design and delivery of the QA roadmap and plan.

• Proactively identify opportunities for improvement. Research, evaluate, design, and lead implementation of pragmatic, end-to-end solutions that add value / address complex challenges. Leverage global QA and CoE expertise and support.

• Ensure robust change management plans are in place and delivered.

Capability and insights

• Advise client and account leadership on market trends and best practices. Use in depth knowledge of market and Korn Ferry best practices to drive and challenge account leaders to deliver sustained improvements.

• A subject matter expert on the account\'s recruitment systems, processes, and compliance requirements.

• Account technology lead for all tools the team has access to. Ensure the team get the full benefit from the tools, and drive innovation based on market trends and client needs

• Ensure the team is trained on the account\'s recruitment process, systems, ways of working, QA programmes, etc. Partner with Learning & Development CoE / Training Specialists to implement best in class training and onboarding programmes for the account team.

Effective controls

• Embed governance framework to monitor and mitigate risks.

• Analyze compliance metrics and complete periodic audits to ensure system/process compliance and data integrity. When issues are identified, establish the root cause, design the solution, and implement in collaboration with account leadership.

• Identify, create, and ensure follow-through of action plans identified during quality monitoring.

• Critically review approaches and documentation to ensure they are fit for purpose.

Skills and attributes for success

• Extensive experience at the leadership level, working in recruitment delivery, recruitment operations, continuous improvement and/or project management

• In-depth knowledge of recruitment processes and best practice, and how to drive performance and governance across a large, dispersed recruiting team (whether internal or RPO)

• Proven experience managing large projects / change programmes. Experienced at:

• Identifying risks and developing and implementing risk mitigation strategies

• Developing, mapping, improving, and/or automating processes

• Training and/or coaching others

• Experience working in a large matrix organization in global/regional role.

• Proven ability to work with senior stakeholders and manage client relationships. Effectively influence and collaborate at all levels, across diverse cultures, with virtual, remote, and in-person teams

• Excellent interpersonal, written, and oral communication skills

• Adept at preparing and presenting high quality documents, and distilling complex information for diverse internal/client audiences (including senior management)

• At ease facilitating workshops/group discussions

• Excellent attention to detail, and advanced PowerPoint and Excel proficiency

• Proactive, and highly responsive, with strong client-orientation

• Experienced operating across a broad remit, managing multiple responsibilities effectively - proven follow-up, organization, and prioritization skills. Flexible and adaptable, with proven ability to manage ambiguity and quickly respond to changes

• A critical thinker, with strong demonstrated learning agility, decision-making, analytical, and problem-solving skills

Ideally, you will also have:

• Quality certification (e.g., Lean Six Sigma)

• Intermediate or advanced Microsoft Visio and/or SharePoint proficiency

• Strong understanding of:

• Relevant legal, regulatory, and compliance requirements (e.g., data protection, pre-employment screening, etc)

• The different recruitment systems and technologies available in the market

• Experience of one or more leading talent acquisition technologies (ATS) e.g., Taleo, Workday, etc.

Internal Mobility at Korn FerryIf you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.Korn Ferry is an Equal Employment Opportunity/AffirmativeAction Employer - Minority/Female/Disability/ VeteranAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

Korn Ferry