Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



POSITION GOALS To provide comprehensive transition (implementation)management services to the IFM business, covering all aspects ofdelivery to ensure a smooth transition to Jones Lang LaSalle. Toachieve financial and other targets established as part of eachTransition.Each Transition Manager is designated a specific region (NorthAsia/ South Asia/ West Asia and Australasia). However, eachtransition manager is expected to assist other regions as workloaddictates.DUTIES & RESPONSIBILITIES The Transition Manager must be a team player and work withother members of the IFM business to meet all key performanceindicators required from each Transition.Key Responsibilities Include: oOverall management of transitions which have Regional orStrategic importanceoUse of the standard transition tools to effectively manage asuccessful transitionoUpdate the appropriate transition plan and tracking tool for eachtransition to ensure it is client specific and it is circulated on aperiodic basis to all key stakeholdersoDevelopment of key protocols for each Transition (comms,meetings etc)oCoordination and control of resources required to completeeach Transition, including, but not limited to: oHuman ResourcesoHelp DeskoPlanned MaintenanceoVendor ManagementoInformation Systems (One View/ Reporting etc)oManagement AgreementoPerformance IndicatorsoService Level AgreementsoPolicies and ProceduresoFinancial Management (including relevant systems)oLease AdministrationoClient Specific Requirements T8101_Transition Manager_Position Description_Mar14_V6.doc2 of 3oEnsure all functional specialist leads activity participate duringthe Transition and provide required informationoCommunicate to all IFM Country leads the Transition and yourrequirements for their involvementoConduct Transition Workshops with each new clientoConstantly communication to all Key Stakeholders throughouteach transition through the use of Transition BulletinsoOversee Project Management, Lease Administration andCommercial Markets Transitions if they form part of a 3XIntegration Account (i.e. service offering of more than onebusiness line)oWork with Business Development to close out all outstandingManagement Agreement issues, including performanceindicators and terms and conditions (work with Legal to closeout)oEnsure an effective handover brief from Business Developmenttakes place for each Regional and/ or Strategic TransitionoActively undertake functional work where a business resourceis not availableoWork with IT to ensure all Information Systems areimplemented, including system access, e-mail and passwordrequirements.oEnsure a OneView site has been established for each Account- including the completion of he Knowledge Plan andFramework for the site establishmentoEnsure the completion of all data templatesoAssist HR is the recruitment and selection of key personneloAssist the Help Desk by completing the relevant data loadersand confirmation of all property detailsoWork with the Nerve Centre to ensure the implementation of allplanned maintenance and compliance activitiesoTender for new services during transition as requiredoEstablishment of Account specific policies, procedures andworkflows as requiredoProvide Transition budgets to business development forinclusion in proposalsoEffectively monitor and manage the Transition within budgetoEstablish the necessary Transition Cost Code for eachTransitionoWork with local finance to finalise all billing requirementsoProvide Transition information to Business Development andSTART as requiredoParticipate in Client Presentations as requiredoAssist other Transition Managers where workload dictatesoParticipate in regular regional Transition meetings to discusscurrent workloads, processes and pipeline workoManage multi Transitions at any one timeoEnsure each Transition is closed out by issuing a SatisfactionSurvey to the client and/ or Account teamKEY PERFORMANCE MEASURES oTransition Surveys - Survey at least 100% of both internal andexternal clients on all transitions undertakenoAchieve a Satisfaction rating of no less than 4.1 out of 5 for alltransitions surveyedoUpdate on a Monthly basis the Transition Workload PlanoProvide regular feedback to Senior Management on the T8101_Transition Manager_Position Description_Mar14_V6.doc3 of 3progress of transitionsoPeriodically update the Transition Services Best Practicewebsite and advise Senior Management and Key Stakeholdersof any significant change in process or practiceBEHAVIORS LEADERSHIP PERSONAL EFFECTIVENESS DECISION MAKING RELATIONSHIP BUILDING COMMUNICATION oSets objectives and measurable goals during transition andmotivate others to achieve them.oActs as leadership role model for Jones Lang LaSalle bybehaving consistently with cultural requirementsoCoaches and develops staff and provides regular feedback andguidance.oSet stretch targets for self and others, monitors and managesindividual and team performanceoIs able to make difficult decisions and resolve problems orimprove operations.oActively searches out opportunities to achieve best resultsoPromotes open, constructive and collaborative relations withsuperiors, subordinates, peers and clients to achieve the besttransition outcomes.oGains respect of Jones Lang LaSalle people, clients.oRegularly communicates vision, strategy, plans andperformance in a clear and motivational manner throughouteach transitionoListens effectively and communicates through actions andexample.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.