Job Description

Overview

Epsilon is seeking a Director, Program Delivery with a proven record of accomplishment in leading, delivering, and managing compelling digital solutions in support of overall business growth and revenue targets. Candidates should have a strong experience in managing complex application development projects involving digital and database technologies with external clients. Candidates should have led multiple projects through scope/discovery, estimation, development, testing, post deployment support with ability to influence design and implementation approach for the clients.




The candidate will lead program implementations in a highly collaborative, fast-paced environment. Their role is to ensure implementation of performant, scalable and cost-effective solutions to client problems. They will work closely with product and marketing managers, project managers, architects, developers, quality analysis team members to implement product offerings and suggest ways to improve existing ones.




In this role, the candidate will work with a team who use Agile/Iterative Delivery Frameworks to deliver critical, customer facing, software development projects for our clients. You must be able to effectively provide leadership to multiple projects simultaneously, solve problems in a fast-paced environment, and work effectively under significant deadline pressure. You will be responsible to keep the team highly engaged and motivated, providing direction and delivering exceptional results towards the successful delivery of the program. You will lead efforts to improve our processes and champion the adoption of engineering best practices like CI/CD, automation etc.




Candidates should be able to establish and cultivate a culture of test and learn, continually identifying new ideas with an eye on improving the customer experience and business success metrics.




Responsibilities

Delivery


• Lead project implementation for build and manage solutions with cross-functional teams (including direct and matrixed),
• Provide technical and program management leadership in the organization
• Collaborate with client service teams on technical capabilities, staffing and infra needs.
• Establish/use/improve standard delivery methodology for delivering program goals (e.g. agile/iterative) while effectively using version control tools, Defect management tools, knowledge repository and team collaboration tools
• Enforce delivery excellence and compliance, managing the quality and timeliness of update and deliverables
• Contribute to design and continuous improvement of our marketing platforms/solutions
• Facilitates strategic and operational planning and implement processes to achieve program goals and objectives
• Ability to resolve cross product, vendors dependencies, risks and issues
• Develop and influence the culture of continuous improvement of delivery methodologies
• Establish and provide clear communication to executive leadership
• Conduct account/ engagement review with clients/internal stakeholders on periodic basis.
• Research and propose cost effective solutions to address business challenges as needed.
• Lead discussions related to contract implementation by liaising with various stakeholders on the project.



Pre-Sales & Contracting

• Support RFP/RFI with staffing requirements using relevant tools, with solid assumptions, lead client conversation on Epsilon implementation approach.



Product Implementation


• Evaluate possibility of any customization to be made as a standard offering within the product, lead discussions with Product team for prioritization.
• Create proof of concepts, explore alternate ways of executing functional and technical requirements.



Knowledge Management


• Draft/review reusable solutions and contribute to building a standard solution framework



People Management


• Manage Cross-functional skills with ability coach, mentor, and counsel as required



Qualifications

• BTech in Computer Science or related discipline or equivalent experience is required
• 10 - 15 years of delivery leadership in complex projects is required
• 7+ years of experience with .NET or Java software implementation from requirements through design, development, user acceptance, and post deployment are a strong plus
• Experience in Agile Program management is required.
• Must have proven experience in leading large system integration efforts through completion
• Strong client interfacing background required
• Ability to estimate .NET or Java development work, if required, and validate outputs from the team.
• Experience in managing global delivery team required.
• Must have strong project management, technical and organizational skills
• Must have the ability to multi-task and project manage in a fast-paced demanding environment
• Strong knowledge of marketing technologies will be a plus.



Other Skills, Knowledge or Abilities:


• Communicates effectively using written and verbal communications skills
• Ability to communicate complex technical concepts to non-technical audiences
• Process oriented - excellent troubleshooting and people management skills in a client facing role.
• Able to prioritize multiple activities under pressure while focused on getting results for the client.
• Able to think creatively and possess strong motivational skills
• Demonstrates effective negotiation, leadership, and listening skills when working with internal and external stakeholders.
• Self-starter, and able to work independently and with a strong initiative.
• Thrives in a highly matrixed environment while managing multiple priorities simultaneously.



Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.



Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.



Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.



Because You Matter

YOUniverse. A work-world with you at the heart of it!

At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That's why our work-world, aptly named 'YOUniverse' is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.




Take a trip to YOUniverse and explore our unique benefits, here




Epsilon is an Equal Opportunity Employer.


Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.