Job Description

• Provide leadership and direction to the global Payment Operations teams based in Mumbai, USA & Japan
• Define the global operations strategy to deliver best in class payment services across all Nium products & platforms
• Define service standards and maintain oversight of all aspects of payment operations, including Onboarding of Enterprise clients, Payment Processin, Fund Movements, Investigation & Error Management and Refund Processing
• Partner with key stakeholders in Product, Technology, Risk & Compliance to implement new products and services, improve existing products and increase payment and process efficiency

Develop deep understanding of Nium Platforms, Products & Service Offerings and Global Payment Network * Sponsor projects to improve operational efficiency and service quality

• Collaborate with various department leaders to improve operational performance across functions
• Manage performance, learning and development requirements of team members
• Mentor and coach team members to achieve individual and department objectives

Requirements

• 10-15 years of experience in cross border payments
• Strong understanding of payments industry and related products & regulations
• Experience of managing and scaling global teams
• Ability to adapt and thrive in a fast-paced work environment
• Data oriented with strong analytical skills and ability to solve complex problems
• Strong written and verbal communication skills
• People and stakeholder management skills
• Hands-on and detail-oriented approach
• Demonstrate flexibility to accommodate the global needs of the business

Benefits

• Hybrid Working Environment
• Comprehensive Health Insurance
• 24x7 Employee Assistance Program
• Recognition framework

• Employee referral bonus program
• Work for a company whose values focus on transparency
• Generous PTO in addition to paid leave between Christmas and New Year
• Company-wide social events, happy hours, and so much more.

Nium