Job Description

Description:Administration\xc2\xb7 To develop, implement, maximise, monitor and evaluate the hotel\xe2\x80\x99s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments.\xc2\xb7 To ensure Sales activities are aligned with the Corporate Marketing Strategy, and Hotel Actions have been implemented where appropriate.\xc2\xb7 To represent the Sales function on the hotel\'s Executive Committee.\xc2\xb7 To oversee the preparation and update of the Departmental Operations Manuals.\xc2\xb7 To conduct regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.\xc2\xb7 To review sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.Operational\xc2\xb7 To direct and coordinate all selling activities and to communicate these activities throughout the hotel.\xc2\xb7 To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.\xc2\xb7 To be aware of community, business, political and social factors that may affect the hotel\xe2\x80\x99s financial performance.\xc2\xb7 To ensure room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods.\xc2\xb7 To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the hotel\xe2\x80\x99s and HI\xe2\x80\x99s brand standards, and up to date in terms of information.Customer Service\xc2\xb7 To monitor all hotel associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department\xc2\xb7 To ensure Sales associates also provide excellent service to internal customers in other departments as appropriate.To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through.Marketing\xc2\xb7 To manage all the hotel sales brand contacts, to enforce and maintain the hotel\xe2\x80\x99s brand positioning and concept, agreed upon in the hotel\xe2\x80\x99s Annual Business Plan.\xc2\xb7 To prepare, utilise and update an Annual Sales Plan, broken down as necessary by division and/or department.\xc2\xb7 To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals.\xc2\xb7 To implement the strategic marketing process, maximising the available sales data including hotel Cognos, Marketing Portal, Competitive Intelligence, and Delphi/Fidelio catering system in order to make sound decisions.\xc2\xb7 To constantly monitor and evaluate local, national and international market trends, and the competitor hotels\xe2\x80\x99 sales initiatives, in order to make sure the hotel\xe2\x80\x99s marketing and sales remain competitive and cutting edge.\xc2\xb7 To manage all key sales accounts and groups, to evaluate them based on sales account analysis prepared by Marketing Manager \xe2\x80\x93 Strategy / Marketing Analyst, and to develop strategies for pricing, inventory, and sales resource allocation.\xc2\xb7 To actively participate in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy.\xc2\xb7 To be aware of community, business, political and social factors that may affect the hotel\xe2\x80\x99s financial performance.\xc2\xb7 To ensure the best use is made of technology including Delphi or other sales and catering systems, and the data is clean.

Hyatt