Job Description

Description:Operational\xc2\xa7 Directs and coordinates all selling activities and communicates these activities throughout the hotel.\xc2\xa7 Assists the Director of Sales & Marketing to review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.\xc2\xa7 Be aware of community, business, political and social factors that may affect the hotel\xe2\x80\x99s financial performance.\xc2\xa7 Ensures room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods.\xc2\xa7 Ensures all sales proposals, collateral, digital tools, and other sales communications are in-line with the hotel\xe2\x80\x99s and HI\xe2\x80\x99s brand standards, and up- to-date in terms of information.\xc2\xa7 Ensures all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures.\xc2\xa7 Attends major travel, trade and corporate functions to network and promote the hotel when required.\xc2\xa7 Plans and executes sales trips based on business priorities.\xc2\xa7 Assists to communicate closely with the WWSOs (World Wide Sales Office) and key sister hotels, and updates them regularly regarding key hotel sales information.\xc2\xa7 Entertains existing and potential customers and ensures the Sales Team entertains customers based on business priorities.\xc2\xa7 Ensures a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.\xc2\xa7 Works closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.\xc2\xa7 Ensures Sales employees work in a supportive and flexible manner with other departments, in a spirit of \xe2\x80\x9cWe work through Teams\xe2\x80\x9d.Financial\xc2\xa7 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.\xc2\xa7 Assists with the preparation of the Annual Business Plan for Marketing.\xc2\xa7 Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.\xc2\xa7 Proactively manages all the sales resources and funds, and control departmental costs.\xc2\xa7 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.Marketing\xc2\xa7 Assists to prepare utilise and update an Annual Sales Plan, broken down as necessary by division and/or department.\xc2\xa7 Assists to manage all sales strategy, tactics, and action implementations, complying with the SMART Selling approach, in order to create a strong and disciplined sales team that achieves set sales goals.\xc2\xa7 Implements the strategic marketing process, maximises the available sales data including hotel COGNOS, Marketing Portal, Competitive Intelligence, and DELPHI/OPERA systems in order to make sound decisions.\xc2\xa7 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels\xe2\x80\x99 sales initiatives, in order to make sure the hotel\xe2\x80\x99s marketing and sales remain competitive and cutting edge.\xc2\xa7 Manages all key sales accounts and groups, evaluates them based on sales account analysis prepared by Marketing Manager \xe2\x80\x93 Strategy/Marketing Analyst, and develops strategies for pricing, inventory, and sales resource allocation.\xc2\xa7 Actively participates in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy.Personnel\xc2\xa7 Assists in the recruitment and selection of all Sales employees; follows hotel guidelines when recruiting and uses a competency-based approach to selecting employees.\xc2\xa7 Ensures the punctuality and appearance of all Sales employees, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department\xe2\x80\x99s grooming standards.\xc2\xa7 Conducts annual Performance Development Discussions and supports employees in their professional development goals.\xc2\xa7 Plans and implements effective training programmes, including all required SMART Selling Courses, for employees in coordination with the Training Manager and Departmental Trainers.\xc2\xa7 Maximises the effectiveness of every Sales employee by developing each individuals\xe2\x80\x99 skills and abilities through the appropriate training, coaching, and/or mentoring.\xc2\xa7 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.\xc2\xa7 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt\xe2\x80\x99s Values and Culture Characteristics.\xc2\xa7 Ensures all employees have a complete understanding of and adhere to employee rules and regulations.\xc2\xa7 Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.\xc2\xa7 Feedbacks on the results of the Employee Opinion Survey and ensures relevant changes are implemented.\xc2\xa7 Oversees the implementation and ongoing monitoring of Personal Business Plans for all Sales employees.Administration\xc2\xa7 Develops, implements, maximises, monitors and evaluates the hotel\xe2\x80\x99s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage and all other revenue generating departments.\xc2\xa7 Ensures Sales activities are aligned with the Corporate Marketing Strategy and Hotel Actions have been implemented where appropriate.\xc2\xa7 Oversees the preparation and update of the Sales Departmental Operations Manuals.\xc2\xa7 Conducts regular departmental communications meetings and ensures departmental briefings and meetings are effective and conducted as necessary.\xc2\xa7 Reviews sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.Qualifications:\xc2\xb7 Minimum 2+ years of experience in similar position.\xc2\xb7 Ideally with a relevant degree or diploma in Hospitality or Tourism management.\xc2\xb7 Excellent problem solving and interpersonal skills.\xc2\xb7 Demonstrate a growth mindset\xc2\xb7 Coach, mentor & Empower T.E.A.M.

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