Job Description

:Holiday Inn Express Mumbai Powai and Voco Mumbai Powai Hotel & Convention Centre, an exceptional dual-brand hospitality complex coming up in the vibrant Powai district of Mumbai. This complex would offer a combined room inventory of 294 Rooms with extensive MICE and convention offerings. Located just 8 kms away from Chhatrapati Shivaji Maharaj International Airport Mumbai and within proximity of IIM Mumbai Campus and famous Powai Lake.HIEX Mumbai Powai features 160 rooms in a competitive market dominated by corporate and MICE segments. On the other hand, Voco Mumbai Powai, offers 134 stylish rooms, both complemented by comprehensive F&B & MICE options.Guests at HIEX Mumbai Powai can enjoy meals at Fusion Restaurant and may use versatile event spaces which may cater upto 500 pax, while Voco Mumbai Powai offers a range of dining experiences from All Day Dining Restaurant of 96 Covers to the rooftop Skky Bar, alongside expansive banquet facilities including the boardroom and convention centre. Both the hotel would also offer other facilities like fitness centre, health clubs while Voco Mumbai Powai Hotel & Convention will have Spa with more than 5 treatment rooms cater to both relaxation and active pursuits.What is expected from you?As a part of management committee member you shall be responsible to drive success for both the Powai complex hotels - Holiday Inn Express Mumbai Powai and Voco Mumbai Powai Hotel & Convention Centre.Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\'ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\'d love to give you a warm welcome to the Holiday Inn Express\xc2\xae & Voco family.What is the job?As Sales & Marketing Director you\'ll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.People

• Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively

• Recommend or initiate any HR elated actions where needed

• Drive a great working environment for teams to thrive - connect departments to create sense of one team

• Interact with outside contacts: guests, vendors, and other contacts as needed

• Develop and maintain great working relationships with key clients and outside contacts to increase revenue

Financial

• Hit all personal/team sales goals and maximise profitability

• Help prepare the departmental budget and financial plans including the hotel marketing plan

• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales

• Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan

• Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan

• Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel

Guest Experience

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience

• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients

• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups, and other key guests

• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business

• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel

• Effectively communicate and market aspects of the hotel that are sustainable or green and use information to gain new business opportunities

• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity

• Raise the awareness and reputation of your hotel and the brand locally - occasionally acting as hotel representative for media related enquiree

• Identify improvements to marketing activities and overall hotel sales performance and work with other departments

• Ad-hoc duties - unexpected moments when we have to pull together to get a task done

AccountabilityThis is the top sales and marketing job in a large, luxury, resort, or major flagship hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests. May manage a large number of professional level and administrative sales, catering, and/or convention employeeWhat we need from you

• Bachelor's degree / higher education qualification / equivalent in marketing or related field

• Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team

• Strong knowledge of local businesses and business trends required

• Must speak local language(s)

• Other languages preferred

How do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG\xc2\xae hotels.Each IHG\xc2\xae hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.What we offerWe\'ll reward all your hard work with a great work environment and benefits - including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.Join us and you\'ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.About Us: At IHG, we\'ve made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

IHG Hotels & Resorts