Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: In the heart of Worli - the business hub of India\xe2\x80\x99s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand\'s first hotel in India, Four Seasons Hotel Mumbai echoes \'Powerhouse Luxury\' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.Basic Function:

• Responsible for the overall management of the Reservations Department and Revenue Management activities of the Resort to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.

Role and Responsibilities:

• Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
• Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function.
• Operate and manage a Property Management System and monitor Delphi Marketing Management System.
• Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining.
• Produce and publish a monthly analysis/report summarizing the month end reservations activity.
• Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.
• Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
• Develop and mentor the Reservations/Assistant Reservations Manager for future advancement (3%)
• Display a high level of integrity and professionalism at all times in all dealing with guests and employees. (5%)
• Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con\xe2\x80\x99s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.
• Respond according to the crisis management plan to any resort emergency or safety situation. (1%)
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and standards of conduct as set forth in EmPact.
• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
• Assist with the development of all direct sales presentation material for both travel industry and group sales.
• Assist in the creation of the annual Marketing Plan and Annual Budget
• Coordinate Worldwide Reservation Office visits and special activities.
• Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment.
• Perform added tasks or projects as assigned by the Director of Marketing.

Education: College education requiredExperience: One to Three years\xe2\x80\x99 experience in a Reservations Manager capacity with Four Seasons or another related organizationSkills and Abilities: Comprehensive computer and analytical skillsSuperior guest service and salesmanship skillsRevenue/Yield Management skills and experienceProven success as a previous Reservations Manager required, ability to manage multi tasks and improve efficiency and productivity.

Four Seasons Hotels