Job Description

:Holiday Inn Express Mumbai Powai and Voco Mumbai Powai Hotel & Convention Centre, an exceptional dual-brand hospitality complex coming up in the vibrant Powai district of Mumbai. This complex would offer a combined room inventory of 294 Rooms with extensive MICE and convention offerings. Located just 8 kms away from Chhatrapati Shivaji Maharaj International Airport Mumbai and within proximity of IIM Mumbai Campus and famous Powai Lake.HIEX Mumbai Powai features 160 rooms in a competitive market dominated by corporate and MICE segments. On the other hand, Voco Mumbai Powai, offers 134 stylish rooms, both complemented by comprehensive F&B & MICE options.Guests at HIEX Mumbai Powai can enjoy meals at Fusion Restaurant and may use versatile event spaces which may cater upto 500 pax, while Voco Mumbai Powai offers a range of dining experiences from All Day Dining Restaurant of 96 Covers to the rooftop Skky Bar, alongside expansive banquet facilities including the boardroom and convention centre. Both the hotel would also offer other facilities like fitness centre, health clubs while Voco Mumbai Powai Hotel & Convention will have Spa with more than 5 treatment rooms cater to both relaxation and active pursuits.What is expected from you?As a part of management committee member you shall be responsible to drive success for both the Powai complex hotels - Holiday Inn Express Mumbai Powai and Voco Mumbai Powai Hotel & Convention Centre.Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\'ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\'d love to give you a warm welcome to the Holiday Inn Express\xc2\xae & Voco family.What is the job?As HR Director, you\'ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You\'ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You\'ll also coach the General Manager and leadership team on all people-related issues.Your day to dayPeople

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
• Educate and train managers on HR disciplines to foster productivity and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hiring standards and applicable laws and regulations are followed
• Build great relations with outside contacts

Financial

• Help create and work within the HR budget.
• Monitor staffing and labour standards to manage costs
• Mitigate financial risks associated with employee relations issues
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employment laws and hotel or company policies and procedures
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

AccountabilitiesThis is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin teamWhat we need from you

• Bachelor\'s degree / higher education qualification / equivalent
• 4 years\' of related experience in HR
• Some supervisory experience also preferred
• Professional HR designation preferred
• Ability to maintain confidentiality to the extent possible in all HR related matters
• Must speak local language(s)
• Other languages preferred

How do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It\'s what connects every colleague in all IHG\xc2\xae hotels.Each IHG\xc2\xae hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There\'s so much more to the job than we can capture here. It\'s simply about creating great experiences, doing the right thing and understanding people.What we offerWe\'ll reward all your hard work with a great work environment and benefits - including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.Join us and you\'ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual\'s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.About Us: At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

IHG Hotels & Resorts