Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestones best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

Milestone Technologies is seeking a dynamic and experienced Head of Marketing to lead our enterprise B2B marketing efforts. As a key member of our leadership team, you will be responsible for creating, shaping, and executing our marketing strategy. You will build a full-stack enterprise marketing team, including demand generation, digital marketing and online presence, sales enablement, analytics and reporting, and lifecycle marketing. The ideal candidate is a strategic thinker with a deep understanding of the IT Services Market and possesses a proven track record in driving successful marketing initiatives within the enterprise space. You will operate in both a leadership and builder capacity. In this position, you will lead a global team, and report to the Chief Revenue Officer based in the US. This role will be based in Hyderabad, India.
Responsibilities

• Execute the strategic direction, of the Companys marketing goals and objectives, and ensure alignment with corporate long-term goals.
• Develop a strong understanding of market dynamics globally within IT services to execute a data/technology-led strategy.
• Oversee multi-channel demand generation initiatives, attracting B2B enterprise clients and guiding them through effective lead nurturing programs.
• Research, evaluate and recommend potential growth strategies through expansion into new and new markets and related businesses.
• Serve on cross-functional project team and commercial operating teams and provide senior leadership with responsibility to project status, timelines and decision criteria.
• Manage and mentor a diverse, high-performing global team of up to seven (7). Recruit and lead a skilled marketing team, fostering innovation and collaboration in demand generation, offering & lifecycle marketing, digital strategies, and sales enablement.
• Enhance digital presence and visibility. Strengthen Milestones digital presence through strategic online campaigns, SEO optimization, compelling content, maximizing brand visibility, and attracting qualified leads.
• Provide sales teams with impactful collateral, training, and tools to effectively communicate Milestone differentiation and service-specific value propositions.
• Develop customer lifecycle marketing programs, enhancing retention and loyalty, while identifying upsell and cross-sell opportunities to drive revenue growth.
• Utilize analytics and reporting tools to collect, analyze, and interpret marketing data, making data-driven decisions to optimize campaigns, enhance customer experiences, and maximize ROI.

Qualifications

• An MBA from a top tier institution is required and an Engineering degree is preferred.
• Minimum of 20 years of Marketing experience.
• Broad knowledge with working the IT services industry or related sector.
• Expertise in marketing communications, campaigns, demand generation, branding, content creation, and event planning.
• Demonstrated experience navigating complex market scenarios, rapidly changing environments and market access barriers.
• Leadership in the development of global launch and marketing plans.
• Self-motivated, energetic individual who is comfortable working diverse set of projects.
• Strong understanding of business strategy, marketing planning tools and processes.
• Strong customer focus with the ability to adapt to internal client needs and expectations.
• Strong ability to influence outcomes without direct authority and ability to hold oneself and others accountable for commitments.
• Highly organized and detail oriented with excellent follow-up abilities.

Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.