Job Description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It\xe2\x80\x99s how we\xe2\x80\x99ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services \xe2\x80\x93 and our open-access model \xe2\x80\x93 we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG\xe2\x80\x99s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder \xe2\x80\x93 which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE PROFILE: This critical leadership role in the global internal comms (IC) team will lead a team in the strategy, execution and continuous improvement of internal digital communication channels at LSEG. This role is pivotal in ensuring internal communication is engaging, effective and aligned with business objectives. In partnership with our Technology and Operations teams, this includes managing our key platforms \xe2\x80\x93 Connect (our intranet), Viva Engage, digital signage and email tools (Poppulo). Innovation is also key as we start to understand and adopt generative AI and other technologies where we can. ROLE SUMMARY: \xe2\x80\xa2 This role reports into the Head of Internal Communications and will lead a team to develop and implement a comprehensive digital communication strategy that aligns with LSEG\xe2\x80\x99s goals and helps motivate and inspire LSEG people in our purpose strategy and culture \xe2\x80\xa2 An experienced and passionate comms professional with a deep understanding of channels who can manage and optimize the intranet, our internal social channels and digital screens to enhance employee engagement, ensuring an outstanding user experience and using data and insight to drive improvements \xe2\x80\xa2 This individual will have a passion for creative compelling content, guiding others to build and deliver high quality content across various digital platforms, making sure content is timely, relevant and aligned with our tone of voice and messaging guidelines \xe2\x80\xa2 Partnership is at the heart of this role as this role will take the lead on working closely with our Technology, and Operations teams, and external vendors to maintain and enhance our tools and platforms \xe2\x80\xa2 This role will suit someone wanting to make a positive difference in a large, complex and growing global organisation. Who wants to shape the way we do things even better in the future, helping us achieve our big ambition to be one of the world\xe2\x80\x99s great companies, and one of the greatest places to work. WHAT YOU\'LL BE DOING: \xe2\x80\xa2 Leading a team to define and execute the global internal communications digital experience strategy designed to engage, connect and inform LSEG people in our purpose, strategy and culture \xe2\x80\xa2 Managing and optimising Connect (intranet), Viva Engage (internal social channel), digital screens and email (Poppulo) to enhance employee engagement \xe2\x80\xa2 Overseeing daily operation of digital communication channels, ensuring smooth functionality and user experience \xe2\x80\xa2 Working with the senior manager editorial and content and other IC leaders to implement best practices for content delivery and audience engagement \xe2\x80\xa2 Working closely with Technology, Operations and external vendors to maintain and enhance digital platforms and tools \xe2\x80\xa2 Utilising analytics tools to measure effectiveness of communication initiatives, generating regular reports feeding back metrics, insights and recommendations for improvements to the IC team. Partnering with other IC leaders to identify and prioritise IC improvement opportunities to drive consistency and quality, share knowledge and adopt new more effective ways of communicating. \xe2\x80\xa2 Supporting a high-performance team culture through effective performance management, communication and coaching - providing support to less experienced team members \xe2\x80\xa2 Acting as a trusted advisor to senior stakeholders and stay abreast of the latest trends and technologies in digital communications \xe2\x80\xa2 Living and role modelling LSEG values of integrity, partnership, excellence and change every day, both in the way we lead and through our communications approaches and materials. This includes delivering content and activity that is in our tone of voice and in line with global IC principles \xe2\x80\xa2 Making sure we manage risk and promote a strong risk culture in all we do WHAT YOU\'LL BRING: \xe2\x80\xa2 Minimum 5 years in digital communication or related field \xe2\x80\xa2 Proven experience in managing digital communications channels in a large organisation \xe2\x80\xa2 Strong track record of creating impactful content and driving digital engagement \xe2\x80\xa2 Proficiency in digital communication tools and platforms \xe2\x80\xa2 Experience with analytics tools \xe2\x80\xa2 Excellent written and verbal communication skills \xe2\x80\xa2 Strong leadership and team management capabilities \xe2\x80\xa2 Strategic thinker and strong problem solving skills \xe2\x80\xa2 Highly collaborative and a passion for people WHAT YOU\xe2\x80\x99LL GET IN RETURN: \xe2\x80\xa2 A chance to work as part of a growing business in an energised team that\xe2\x80\x99s helping transform LSEG. A team where we embrace diversity, love new ideas, are highly supportive of each other and are obsessed by creating an awesome people experience We recognise to attract the best talent, we need to be flexible and we are open to discussing work arrangements with you. We take a hybrid approach to workplace, this role is blended. LSEG Purpose and Values Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share. To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group