Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.-Will be responsible for managing all aspects of the facility/property management service deliveryHe will establish, maintain and build the client relationship while actively seeking opportunities to provide additional services for the mutual benefit of the client and JLL. Also achieve financial and other targets established.-In this capacity, the Sr Ops Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client real estate / Facility team and business units, coordination with other key managers within client alliance partner organizations and customer satisfaction.-Business Development including assisting in making proposals and offering solutions to clients-Client Negotiations in coalition with BDM/RM\xc2\xb7Finalization of client requirements and agree on pricing and conditions in consultation with JLL BD\xc2\xb7Finalization of LOI / Management contract\xc2\xb7Overall Responsibility of the Operations and fully accountable to ensure smooth operations

• Identification of vendors
• Finalization of all vendor contracts including signing off and all connected works
• Resource planning
• Hiring of resources
• HR and administrative related issues on current and newly hired employees including training
• Reporting to Client and Management on all issues
• Decisions on financial approvals in consultation with JLL
• Nodal contact for all Client issues
• Nodal contact for all vendor issues
• Invoice generation and payment follow-ups with clients and for vendors
• Work with local finance to track profitability per client
• Assist in all new client transitions
• Renewal of all vendor contracts
• Trouble shoot and fire fight site operational issues as required in liaison with the Facilities Managers
• Develop in conjunction with the client, an annual portfolio business plan and achieve client approval of the plan
• Develop and maintain a detailed understanding of the Client business and key factors influencing their service requirements.
• Develop strong relationships with all key personnel in the Client organization.

• Actively pursue new or additional business with the Client and co-ordinate access to the firm's full range of services.
• Deliver value-creating opportunities to the client.
• Ensure key organizational Executive Managers are informed and aware of business opportunities with the Client.
• Manage and assist with the personal development and performance measurement of all direct reports.
• Provide regular reports on all aspects of performance and client service delivery.

• Prepare a budget and expenditure / income forecasts on a cash and accrual basis by property, state/region and total portfolio.
• Prepare property, state/regional and total portfolio capital expenditure budgets annually.

• Provide the leadership to the Facility Management team on a client site
• The single point of Management Control for FM in the client site.
• In consultation and collaboration with Business Development Manager (BDM) oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
• Ensure client satisfaction with client Facility/Property Management by providing a seamless interface into client real estate organization.
• Demonstrate leadership, responsiveness and creativity.
• Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with BDM and ensure implementation and compliance of the processes.
• Oversee the development and management of the capital and expense budgets.
• Support the Client in the implementation of short and long-term projects for the client project.
• Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
• Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
• Ensure compliance with Jones Lang LaSalle minimum audit standards.
• Share best practices with the assigned owner of best practices for Jones Lang LaSalle.

Location:On-site -Kolkata, WBIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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