Job Description

Role PurposeLSEG needs a seasoned Salesforce Architect to work in our multiple Salesforce Org environment where we are running multiple large scale projects involving Sales & Service Cloud, Salesforce CPQ and a number of solutions from the AppExchange. Due to our size and complexity we have the opportunity to work directly with Salesforce.com on key parts of our service.In this role, you will be accountable for creating strategy, roadmaps and business cases across Sales, Service and Marketing Domains. You will need to closely work with business to align the tech strategy with business strategy and steer them in the right direction. The role will provide ongoing architectural guidance to multiple projects through their lifecycle.Responsible for the overall architecture, design, implementation and integrity of the Salesforce applications within the enterprise. Also responsible for ensuring that the solution delivered to business units is engineered according to Enterprise architecture and infrastructure standards. Salesforce Technical and Architecture knowledge is required.Reports toHead of ArchitectureDirect reportsEnterprise Architects and Solution ArchitectsKey relationships & committeesStrong relationships with broader Corporate Technology team, other Technology teams covering security, networking, End User Compute and Cloud and business stakeholders in corporate business functions e.g. Customer Experience, HR, Finance, Facilities, Risk & ComplianceLocation / flexible workingIndia (Bengaluru or Hyderabad): Hybrid workingResponsibilitiesKey responsibilities

• Provide strategic guidance and direction to drive the Corporate Technology Salesforce platform implementation and solutions for future
• Setting the strategy for Salesforce architecture supporting the Business multi-year growth strategies
• Define application architecture strategies for scale, reliability and high performance
• Manage relationships with the business stakeholders in Sales and Service of LSEG across products and services
• Enhance entire Sales and Service echo systems with AI driven solutions and delivery
• Leads the solutioning ensuring alignment with the broader Coporate Technology and Group technology strategies
• Accountable for supporting all data, analytics and applications aligned to Salesforce platforms and serivces e.g. SalesCloud, ServiceCloud, App Exchange and DataCloud
• Streamline data quality management at source
• Enable data driven decision making across organization
• Maximise relationships with vendors, regulators and industry bodies to seek and adopt industry standard methodologies in enterprise architecture and technology strategy
• Act as trusted advisor and leader across the wider LSEG Technology
• Facilitate the adoption of agile delivery methodology to enable business agility and a culture of continuous improvement. Provides leadership, mentor and development to their team to drive high performance
• Maintains relationships with key suppliers, setting performance standards and handling the resolution of raised service issues
• Works with the centralised Corporate Technology Delivery management team and their Tech Function counterparts across Corporate Technology to ensure that they have insight of their respective plans and priorities
• Demonstrate the latest emerging & innovative technology and automation and promotes its adoption across the function, to enable business growth, simplification of processes, improved customer experience and cost reduction of delivery & maintenance

Leadership responsibilitiesManage Solution Architects, Enterprise Architects and Architecture ManagersCritical deliverables\xc2\xb7 Deliver an effective architecture strategy covering Customer Experience that complements the overall Corporate Technology Architecture and the Group architecture strategy\xc2\xb7 Develop technical capability to enable provisioning of services to Coroporate Technology stakeholders\xc2\xb7 Ensure continuous innovation to the technology stack\xc2\xb7 Ensure appropriate governance, implementation and operational delivery\xc2\xb7 Architect and deliver the enterprise application strategy and roadmap in Sales and Service capability\xc2\xb7 Ensure designs cover system resiliency, Business continuity and disaster recovery plans for all applications and Systems in alignment with the Group\xe2\x80\x99s overall BCP strategy and planImpactThis role sets the technology direction of the overall capability and therefore can influence budget, cost and timelinesTechnical/job functional knowledge\xc2\xb7 Over 15+ years of experience in developing, architecting and implementing CRM based technologies

• Experienced in architecting, delivering and supporting Salesforce based systems:

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce CPQ
• Salesforce Experience Cloud
• Saleforce Data Cloud

\xc2\xb7 Onboardig SaaS solutions\xc2\xb7 System integrations at application, data and network levels\xc2\xb7 Appreciation of InfoSec practices as applied in a regulated environment\xc2\xb7 Implementation experience of AI tools and technologies and AI platform enablement\xc2\xb7 Modern engineering practices, agile practices, automation and deployment pipelines\xc2\xb7 Experience handling products on different solution models (SaaS, PaaS, managed service etc.)\xc2\xb7 Experience building and operating a technology organisation operating at scale across multiple products\xc2\xb7 Experience of the developing and executing strategy and governance across a number of fields including Product Engineering, DevOps, CI/CD, Change Management, and delivering the agreed strategy to completion\xc2\xb7 Experience of demonstrating deep and broad knowledge of emerging technology to promote innovation across the organisation to deliver services and solve business problems\xc2\xb7 Proven track record of using industry standard processes and frameworks and promoting innovation across the organisation in the use of technology to solve business problems\xc2\xb7 Appropriate Salesforce Architecture certification\xc2\xb7 Proven experience in leading the solution architecture for Salesforce projectsBusiness and sector expertise\xc2\xb7 Significant experience in Enterprise Architecture and Technology Strategy across corporate technology domains preferably in FinTech industry\xc2\xb7 Experience in working with business stakeholders, especially CRM, Service, CPQ capability areas\xc2\xb7 High-level understanding/appreciation of processes that impact business operations\xc2\xb7 Experience of advising/communicating to \xe2\x80\x98Global Head of\xe2\x80\x99 levels\xe2\x80\x99 of Management\xc2\xb7 Experience of developing and influencing strategic working relationships with key technology suppliersLeadership and management experience\xc2\xb7 Strong leadership skills in managing individuals and leading high performing teams\xc2\xb7 Experience of defining strategic goals for functions and systems for measuring goal attainment\xc2\xb7 Experience providing technology leadership in managing complex transformations areas of Finance, Human resources, Lead to Cash and Operations\xc2\xb7 Finding opportunities to partner with external Technology organisations, developing the approach and negotiating terms\xc2\xb7 Experience of establishing Architecture in an Agile culture\xc2\xb7 Leadership and management experience at Director or equivalent level, managing global teams in a matrix environmentPersonal skills and capabilities\xc2\xb7 Strong verbal and written communication skills, with the ability to communicate technical information to non-technical partners and to listen to identified concerns and adapt accordingly\xc2\xb7 Ability to influence across multiple functions (technical and non-technical)\xc2\xb7 Ability to work well under pressure and tight deadlines\xc2\xb7 To quickly build up a working knowledge of applications by working with others and reading up on new apps/technologies\xc2\xb7 A continuous desire and willingness to learn and develop your current knowledge and skillset\xc2\xb7 Flexible in approach, adapting plans and strategies to help manage risks around ambiguity\xc2\xb7 Problem solver with a strong intuition for business and well-versed in current technological trends and business conceptsDiversity & InclusionPeople are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive, collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEGLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group