Job Description

Overview:

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management

Director of Project Management is responsible for high level management, delegation, and execution of day-to-day e-discovery project tasks for the assigned Verticals, and will closely work with Vertical head. Additionally, the role is tasked with developing strategic initiatives critical to the ongoing development and improvement of the Project Management team.
The role is also responsible for the oversight and leadership of multiple project teams and tasked with developing client relationships and provide support to our Global Revenue Organization.


Responsibilities:
Team Leadership • Leading by example and with humility
• Communicate the company values, ethos and objectives to the Project Management team and across all other departments as needed
• Provide leadership and oversight of multiple project teams, including managing team utilization, training needs and serving as a primary point of escalation.
• Acts as an initial point of escalation
• Responsible for assigning incoming projects to Project Managers
• Work with Senior Project Managers to:
+ Ensure the appropriate staff are allocated for projects across regions,
+ Manage client facing issues, and escalate to leadership, if necessary

• Responsible for providing performance reviews to direct reports
• Work with other managers to identify and communicate team objectives
• Work with the Vertical head to optimally allocate resources in India across various portfolios & shift and plan for the coverage required from India
• Work closely with India General Manager for Client Services team to address team's training, logistics & other local issues as & when required

Management of Projects • Creating and maintaining the project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements
• Defining, negotiating, communicating, implementing and monitoring quality standards on all project deliverables
• Delivering on team and individual project SLAs
• Planning and managing internal and external project communications (with client and internal team), ensuring effective exchange of project information and deliverables
• Forecasting, tracking and managing project budgets and invoices
• Generating and distributing reporting metrics for processed requests and KPI's on a regular basis
• Collaborating with colleagues and being an internal leader with respect to junior team members

Subject Matter Expert • Be there to support your team
• Use PM and external collaboration and knowledge to create, document, and deliver internal education and process improvement initiatives
• Be considered both internally and externally as the expert on certain broad initiatives related to PM execution

Sales Support • Knowledgeable about and able to speak competently to all of Consilio's service offerings
• Develop strategic external relationships through participation/presentation at industry events, publication of articles, membership in relevant thought leadership groups, and similar activities
• Participate/conduct business development activities with existing and new clients such as participating in sales presentations, building personal relationships with potential buyers
• Serve as a point for client contact on incoming projects and industry inquiries as necessary
• Assist with drafting customized protocols and other non-standard operating procedures for MSA clients or clients with ongoing and continuous project


Qualifications:
Minimum Education Requirements: • Bachelor's degree required or minimum 5 years in the litigation support / legal industry

Minimum Experience Requirements: • 10 years of progressively responsible experience in related roles within the e-discovery industry
• 3 years' experience as an E-discovery based Project Manager and 2 years' experience as a People Manager

Other Requirements: • Willingness to travel both domestically and internationally
• Flexibility around working on various shifts (initially US EST shifts that may change based upon business need)
• Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints
• Demonstrated ability to manage client expectations and maintain client satisfaction
• A proactive approach to problem-solving and the ability to anticipate client needs
• The ability to confront unexpected problems quickly and effectively
• Strong teamwork, communication (written and oral), client management, and interpersonal skills
• Demonstrated ability to manage project teams, including teams of supporting project managers
• Hybrid working, 3 days work from office

Consilio's True North Values

• Excellence

We strive to make every client our advocate
• Passion

We DO because we CARE
• Collaboration

We win together through teamwork and communication
• Agility

We flex, adapt and embrace change
• People

We value, respect and invest in our teammates
• Vision

We create clarity of purpose and a clear path forward


Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.