When you join Verizon

Verizon is one of the world\xe2\x80\x99s leading providers of technology and communications services, transforming the way we connect around the world. We\xe2\x80\x99re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together\xe2\x80\x94lifting up our communities and striving to make an impact to move the world forward. If you\xe2\x80\x99re fueled by purpose, and powered by persistence, explore a career with us. Here, you\xe2\x80\x99ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. Verizon is one of the world\xe2\x80\x99s leading providers of technology and communications services, transforming the way we connect across the globe. We\xe2\x80\x99re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward \xe2\x80\x93 and you can too. Dream it. Build it. Do it here. As the leader in the Verizon Consumer Group Business at Verizon India, the leader (Dir-Product Strategy) will be responsible for delivering AI product capabilities that would support customer experiences across verizon channels as part of the customer experiences organization (CXO) . The leader will be responsible for building a highly-motivated and talented team, coaching, and mentoring them to deliver high-quality products and services. The role is responsible for leading the team that delivers Gen AI like capabilities in conjunction with our engineering partners. You will partner with stakeholders to establish goals, influence and effectively communicate the vision set by senior leadership. This person must have excellent communication, product management, and strategic thinking skills along with strong AI and domain experience. You will report to the Sr Director at Verizon India. what you will be doing :

• Developing a customer first strategy and roadmap to transform flows into developer capabilities needed for best-in-class user experiences.
• Analyzing customer behavior data to identify insights on performance and identify a tactical plan to execute.
• Providing expertise and leadership across internal teams, including internal Digital Operations, Engineering, Product, UX Design, Marketing and other organizations.
• Effectively communicate objectives, data analysis, and solutions to both executives and working team members.
• Converting strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions.
• Acting as a fierce customer experience advocate, leading culture initiatives to embed design thinking and a channel agnostic mentality within the organization.

• Working with various Associate Directors in their organization that support Personalization, data platforms and AI products that enable or front line agents and customers - defining and delivering the strategy for the same.
• Conducting strategic, organizational, and operational impact assessments and consultation, and develop insight based change recommendations, strategies, and plans.
• Ability / experience working with multi stakeholder environment and driving priorities.
• Understanding enterprise systems, creating products to leverage the customer crumbs and also consuming that using AI to enable opportunities to grow the business.
• Driving innovation in the organization they are leading.

What we are looking for You view technology through a lens of making things better and more effective. Understanding and creating continual improvements to the digital value chain is something you thrive on. You enjoy the process of solving complex issues while empowering the team around you to do the same. People count on you to have strong domain experience in AI and digital first applications to contribute and drive our digital first strategy. You\'ll need to have:

• Bachelor\xe2\x80\x99s degree or six or more years of work experience
• Six or more years of relevant work experience
• Eight or more years of experience in running and driving large scale projects through various phases of a project cycle following through outcomes.
• Eight or more years of core experience in managing large teams, driving operation efficiencies in dealing with customers
• Four or more years of experience in working in AI products
• Eight or more years and more of experience in leading large scale implementation of programs in enterprise organization and proven delivery of programs meeting time, cost and quality expectations.
• Six or more years of experience in an organization building high performing teams and driving a strong performance based culture and having gone through performance cycles with your team.

Even Better if you have:

• Strong Functional knowledge of assisted channels support
• Strong Functional knowledge of digital channels support

• Awareness of PEGA would be an added advantage.
• A relevant masters degree to help support business development.
• Patents that can showcase the technological prowess

Where you\xe2\x80\x99ll be working

In this hybrid role, you\'ll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We\xe2\x80\x99re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.