Job Description

### Summary

-Act as the primary point of contact for the business -specific business capability -for existing and new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met
### About the Role

Major accountabilities:

• Monitor, measure, report and review performance of services; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures

Key performance indicators:

• Stable, compliant,and secure operations measured by Availability, Performance, Capacity Metrics -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services

Minimum Requirements:

Work Experience:

• Ambiguity.
• Strong customer orientation.
• Relationship Management.
• Ability to work and lead (a cross-functional team) in a matrix.
• Market and customer intelligence.
• Experience working cross-functionally and trans-nationally.
• environment.

Skills:

• IT Governance.
• IT Infrastructures.
• IT Service Delivery.
• IT Service Management.

Languages :

• English.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards



Division
Operations
Business Unit
CTS
Location
India
Site
Hyderabad (Office)
Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area
Technology Transformation
Job Type
Full time
Employment Type
Regular
Shift Work
No