Job Description

Greetings from Netsach - A Cyber Security Company.We are seeking a highly skilled and creative Digital Experience Specialist to design and develop a seamless digital experience. The candidate will be responsible for designing workflows, digital processes, and high-fidelity screens for an e-portal and mobile app that delivers mobility services such as voice and data. The ideal candidate will collaborate closely with IT and Oracle teams to ensure seamless integrations and API exposure, enabling a smooth and efficient user experience.Job Title: Digital Specialist /Digital- UX/UI designerExp: 5-8yrsJob Type: Contract 1yr + ExtendableJob Location: Bangalore OnsiteInterested candidates please share your resume at and post inRole & Responsibilities

• A minimum of 5 years of experience as a Digital- UX/UI designer or related field.
• Design and Development:
• Design and develop an intuitive e-portal and mobile app.
• Create user-centric workflows and digital processes to enhance customer experience.
• Develop high-fidelity screens and prototypes for the e-portal and mobile app.

• Collaboration:
• Work closely with the IT team to ensure all technical requirements are met.
• Collaborate with Oracle teams to integrate necessary systems and ensure API exposure.
• Partner with cross-functional teams to align design with business goals and customer needs.

• User Experience (UX) and Interface Design (UI):
• Conduct user research to understand B2B customer needs and pain points.
• Design wireframes, mockups, and prototypes for the e-portal and mobile app.
• Ensure the design is responsive, accessible, and optimized for all devices.

• Integration and API Management:
• Ensure seamless integration of backend systems, including Oracle, for data and voice services.
• Oversee API exposure and ensure secure and efficient data exchange.
• Troubleshoot and resolve integration issues in collaboration with IT and Oracle teams.

• Testing and Optimization:
• Conduct usability testing and gather feedback to refine designs.
• Continuously optimize the e-portal and app based on user feedback and analytics.
• Ensure compliance with industry standards and best practices.

• Deliver exceptional B2B Digital customer service that meets or exceeds customer expectations and drives customer satisfaction and loyalty.
• Enhance the B2B customer experience across all Digital touchpoints, resulting in increased customer retention and repeat business.
• Technology and Process Improvements: Identify and implement technology and process improvements .
• Collaboration with Cross-functional Teams: Collaborate with cross-functional teams, such as Sales, Marketing, and Product Development, to ensure alignment and consistency
• Budget Management: Develop and manage the B2B Digital budget, ensuring that initiatives are implemented within budget constraints.
• Compliance and Quality Control: Ensure compliance with regulatory requirements and quality control standards in all B2B Digital operations

Required Education Level, Skills & Abilities(Specific Policies, Certifications, etc.)

• Bachelors or Masters degree in *Computer Science, Design, Business Processes*, or a related field.
• Proven experience in designing e-portals and mobile apps, preferably for B2B customers.
• Strong Understanding in *UX/UI design tools* (e.g., Figma, Adobe XD, Sketch).
• Experience working with *Oracle systems* and integrating APIs.
• Knowledge of *mobility services* (voice, data) and B2B customer needs.
• Excellent communication and collaboration skills.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Familiarity with Agile/Scrum methodologies.
• Experience in user research and usability testing.

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