Job Description

Building on our past. Ready for the futureWorley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Were bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.Industry Specific Experience:\xc2\xb7 2 - 5 years IT industry experience with exposure to

• Handling Level 1 Post-Production/operational issues for RPA, web Apps & AI solutions.

• Analyzing RPA (Automation Anywhere & Power Automate) & Web App & AI Enhancements.

Education - Qualifications, Accreditation, Training:\xc2\xb7 A recognized degree or equivalent qualification/experience Certification in Engineering background preferred.MAJOR ACCOUNTABILITIES OF POSITION:Priority What - How - Why % of total job1 Technical understanding of generic system issues to assist with troubleshooting RPA, web Apps & AI solutions in production. Perform Operational & Reporting Activities. Analyze and handle post-production issues related to incidents/change requests and track it in accordance with processes and procedures 25%2 Analyze Use-cases and Enhancements for production RPA web Apps & AI solutions. Prepare Functional Specification documents. Translate Business Requirements to Development team. Work with Worley Standard tool sets like Service Now & Azure Devops. 25%3 Create user guides, demo videos & Supporting Artifacts for all digital solutions as well creative content for the Digital Group to be used for internal marketing of digital initiatives 10%4 Ability to coordinate with local and international stakeholders to resolve RPA, Data Visualization and Digital solutions as well as provide information in case of any queries. 20%5 Prepare and execute Functional Test Cases for RPA solutions. Perform exhaustive testing to ensure quality deliverQualificationsKnowledge / Experience / Competencies RequiredIT / Technical Skills:\xc2\xb7 Experience in Level-1 support for solutions developed in Automation Anywhere, Automate, UiPath and Web applications developed in Power Apps, .Net. Expectation is to Identify & Classify issues / enhancements for escalating to appropriate resolver groups.\xc2\xb7 Experienced in supporting AI Solutions at Level 1 by Identifying and classifying issues to be escalated to the correct resolver groups.\xc2\xb7 Experience with basic SQL Queries and database concepts.\xc2\xb7 Hands on experience on Ticketing system like ServiceNow & Excel formulas.\xc2\xb7 Well versed in SDLC using Agile in Azure DevOps. Hands on experience with Microsoft SharePoint.\xc2\xb7 Ability to quickly, accurately analyze issues reported for the digital RPA solutions that are in production and help with identifying and classifying any configuration/code issues.People / Soft Skills:\xc2\xb7 Good communication skills to support digital solutions to Local and Global stakeholders.\xc2\xb7 Engagement as a proactive member of the workgroup and team player.\xc2\xb7 Professional communication to all stakeholders and within Team.\xc2\xb7 Ability to take instruction and perform tasks accurately with minimal guidance.\xc2\xb7 Accurately report to Seniors / Leads in a timely and effective manner.\xc2\xb7 Strong English language verbal & written communication in proactive manner.Moving forward togetherWere committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.Whatever your ambition, theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Worley