Job Description

:Role/ Job Title: Digital Journey SpecialistFunction/ Department: Digital SolutionsJob Purpose:The role holder has the responsibility to drive and manage the digital transformation journey of the bank in line with the long-term objectives. The role holder is expected to collaborate with cross functional team to gather requirements for digital transformation, stimulate & promote new digital capabilities, ensuring best in class user experience for the clients.Roles & Responsibilities:

• Manage, monitor, and implement the digital strategy in line with bank's values, objectives and priorities.
• Manage spends & value targets for digital transformation, track the monthly performance and report progress.
• Collaborate with cross functional team to gather requirements for digital transformation, stimulate and promote new digital capabilities.
• Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's.
• Work with IT digital transformation team to regularly monitor & review performance, suggest ideas for improvements and enhancing efficiency.
• Develop training material & documentation for internal business users, keeping it up-to-date and coordinate on-going training sessions.
• Develop & manage project plans including resource and cost estimates.
• Active involvement in internal testing & UAT phases, manage the defect backlog and clarify requirements wherever necessary.
• Explore the ecosystem (internal / external) and inject new insights for digital specific cases.
• Prepare dashboards on key metrics for senior management.
• Assure adherence to regulatory guidelines set by the bank.
• Communicating with IT leads to identify opportunities for utilization and collaboration.
• Ensure best practices and processes across the digital transformation team for the consistent delivery of digital projects.
• Stay abreast with global market trends and competitor strategies in key markets.
• Create a culture of agility, elite performance, and innovation.
• Has experience working in Agile Delivery & Release Model.
• Scrum Certified or JIRA awareness.
• Techno-Functional capabilities.
• Has appetite to drive complex projects.

Education Qualification:Graduation: BCA (Bachelor of Computer Applications) / BBA (Bachelor of Business Administration) / B.Tech (Bachelor in Technology) / B.A. (Bachelor of Arts) / B.E. (Bachelor in Engineering) / B.Sc (Bachelor of Science)Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management) / MCA (Master of Computer Application) / M.Tech (Master in Technology)Experience: 10 to 12 years of relevant experience

IDFC FIRST Bank