Job Description

Job Summary:As a Relationship Manager, you will be responsible for managing and growing long-term relationships with clients, ensuring their needs are met, and providing expert advice on products or services. You will work closely with clients to understand their goals, offer customized solutions, and ensure a high level of customer satisfaction. Your focus will be on maintaining and strengthening relationships while identifying opportunities for further business development.Key Responsibilities:Client Relationship Management:- Build and maintain strong relationships with clients to foster long-term business partnerships.- Understand clients' needs, goals, and preferences to provide tailored solutions.- Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing ongoing support.Sales and Business Development:- Identify opportunities for upselling and cross-selling products or services to clients.- Meet or exceed sales targets through proactive relationship-building and identifying business opportunities.- Actively seek out new clients or markets to expand the business portfolio.Problem Resolution:- Address and resolve any client issues or complaints in a professional and efficient manner.- Collaborate with internal teams to ensure timely and effective resolution of client concerns.Market Knowledge and Strategy:- Stay updated on industry trends, competitor products, and services to provide informed recommendations to clients.- Develop and implement strategies to retain and grow client accounts.Client Reporting and Follow-ups:- Maintain accurate records of client interactions, transactions, and feedback.- Prepare regular reports for management on account status, sales performance, and client satisfaction.- Ensure timely follow-ups to ensure clients are satisfied with services/products.Collaboration with Internal Teams:- Work closely with sales, marketing, and operations teams to align client needs with company offerings.- Coordinate with product specialists and other departments to ensure seamless service delivery to clients.Qualifications and Skills:Education: Bachelor's degree in Business Administration, Finance, Marketing, or a related field (or equivalent experience).Experience: Minimum of 3 years of experience in B2B telesales, or relationship management.Skills:- Strong interpersonal and communication skills, both verbal and written.- Excellent problem-solving abilities and a customer-first mindset.- Ability to manage multiple accounts and prioritize tasks effectively.- Sales-oriented with the ability to meet or exceed targets. (ref:updazz.com)

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