Job Description

Job Summary:- Monitoring of digital applications to identify and address potential issues proactively.
- Responding to and resolving incidents in a timely manner to minimize user impact.
- Collaborating with development teams to implement permanent fixes for recurring issues.
- Providing technical support for digital applications and troubleshooting issues.
- Working with Level 1 support team to understand and resolve application-related problems.
- Documenting support processes, known issues, and resolutions.
- Collaborating with development and operations teams for smooth deployment of application releases.
- Performing pre-release and post-release checks to ensure application integrity.
- Identifying opportunities for performance improvement and implementing optimizations.
- Conducting performance analysis and recommending enhancements.
- Collaborating with cross-functional teams to address issues and improve application performance.
- Participating in knowledge sharing and training activities.
- Maintaining comprehensive documentation of system configurations, troubleshooting steps, and resolution procedures.
- Creating and updating support documentation for accuracy.
- Bachelor\'s degree in Computer Science, Information Technology, or a related field required.
- 3+ years of experience in development or production support for digital applications.
- Strong analytical and problem-solving skills required.
- Good knowledge of programming languages such as Java, microservices, or Mobile applications framework.
- Excellent communication and interpersonal skills needed.
- Familiarity with IT service management frameworks.
- Knowledge of scripting languages and automation tools is a plus.

MP DOMINIC AND CO