Job Description

- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.- Ensures that customer\'s goals and expectations are being met. Reviews all major deliverables to ensure quality standards and customer expectations are met.- Proactively finds ways to build the client\'s business and grow accounts.- Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern\'s services- Adheres to all the defined processes including client engagement guidelines.- Leverages market data to develop/enhance the current business relationship.- Conducts periodic internal audits and collects positive feedback from the clients as well as the team to improve operational efficiency and revenues.- Other account management duties as assigned by the top management- Domain Understanding of HealthCare, Travel, and Hospitality preferred.Requirements :- Masters in Business Admin degree or equivalent required.- Total work experience between 2-5 years.- Must possess excellent presentation and analytical skills.- Proficient with Microsoft office and web-related terms.- Demonstrated ability to manage multiple priorities, several projects at once, and deliver results under pressure.- Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on a formal, informal, written, and verbal basis.- Excellent analytical, problem-solving, and troubleshooting skills.- Self-motivated with high attention to detail and a desire to operate in a fast-based, demanding environment.- Looking for local candidates (Noida-based) who have maintained client relationships primarily in India and the US. (ref:updazz.com)

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