Job Description

Roles & Responsibility

Oversees the operation and maintenance of the dialer system used in the contact centre or Call center environment

Dialing Strategy and Optimization -

Responsible for developing and implementing dialing strategies that maximize contact center productivity and efficiency

Performance Monitoring and Reporting -

Monitors dialer performance and campaign metrics to identify trends, patterns, and areas for improvement. Generate reports on campaign effectiveness, agent performance, and dialer system performance. To analyse data to provide insights and recommendations for optimizing dialer operations -

Compliance and Regulatory Adherence -

Ensures compliance with applicable regulations and guidelines, such as TCPA (Telephone Consumer Protection Act) and DNC (Do-Not-Call) regulations. To implement and enforce dialing policies and procedures to protect consumers rights and mitigate legal risks associated with outbound dialing operations -

Dialer System Administration -

Should handle the administration and configuration of the dialer system. To manage dialer settings, maintain call lists, import/export data, and oversee system integrations with other contact center tools and technologies. To troubleshoot technical issues and liaise with IT or vendor support for problem resolution -

Vendor Management -

Should interact with dialer system vendors or service providers. Participate in vendor evaluations, contract negotiations, and performance monitoring. Should ensure that vendors deliver quality services, meet service level agreements (SLAs), and address any technical or operational issues promptly

Continuous Improvement -

Should drives continuous improvement initiatives to enhance dialer system functionality, campaign performance, and overall contact center operations. Should identify process bottlenecks, recommend system enhancements or automation opportunities, and implement best practices to increase efficiency and productivity
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance Paid sick time
Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus
Application Question(s):

What is your present take home salary? Where are you located in Bangalore?
Experience:

Dialer technical assistance: 1 year (Preferred)
Language:

Kannada + English Language fluently? (Preferred)
Work Location: In person