Job Description

Overview The role will provide IT support related to the MUFG Retirement Solutions application environments and interfaces, both, on-prem and cloud.
This includes diagnosis, resolution, root cause analysis of issues and identify and document problem workarounds and provide support for scheduled release upgrades and deployments.



Key Accountabilities and main responsibilities Strategic Focus
• Assist with the transition to cloud & cost optimisation initiatives.
• Identify, collect requirements, develop workflows to automate application support processes.
• Analyse, develop and implement process to secure, reduce downtime and optimise application performance.
Operational Management
• Ensure service requests are appropriately actioned according to service levels and performance targets.
• Provide technical support to core business application environments to ensure 24x7 availability.
• Provide support in large complex application environments especially working in complex and secured cloud platform like Azure.
• Liaise with the appropriate stakeholders across the MUFG Retirement Solutions to support Enterprise business applications and associated integrated system environment solutions.
• Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces.
• Provide IT support to business applications through systems problem solving and maintenance.
• Ensure IT Systems stability fixing minor issues within the application development framework.
• Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues.
• Support application systems as required by business units including installation of software and configuration.
• Provide High Availability (HA) management and Disaster Recovery (DR) Support.
• Completion of regular tasks to support team SLAs.
• Manage code release and deployment across multiple platforms when required.
• Support both production and non-production environments.
• Contribute to improve efficiency of IT Operations process and procedure.
• Provide system and environment related KPIs as required.
• Assist to scope system change requirements.
• Provide effective support and minimise downtime to the business by liaising with developers, back end support, database administrators and vendors.
• Collaborate with other team members to improve the overall performance delivered to customers.
• Participate in after hours and weekend support (Availability to work on call after hours and weekend in a rostered 24x7 environment).
People Leadership
• Provide training to the IT support teams on supported tools and environments.
Governance & Risk
• Help resolving Information Security Corrective actions.
• Complete the CSA on time.
• Develop and Maintain Documentation related to Standard Operations Procedures.
• Ensure that established procedures and standards are adhered.
• Raising security issues and breaches to Manager.
• Report to Management of any issues that may impact the Business.
• Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
• Adhere to all MUFG Retirement Solutions standards, policies and procedures.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.



Experience & Personal Attributes Experience
• Total 4-6 years experience with 2-3 years experience in DevOps.
• Prior experience in Platform Engineering and support to large complex 24x7 application environments.
• Experience in supporting multiple Application Servers like JBoss, Tomcat, WebSphere and WebLogic, RDBMS including Oracle and SQL Server and Web Servers.
• Strong experience in Supporting multiple Application Servers including JBoss, IIS.
• Strong experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat.
• Strong experience providing technical support of applications in Azure.
• Strong experience in implementing CI/CD in multi-branch development model.
• Strong experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure.
• Experiencing in writing PowerShell and Groovy script.
• Experience in Jira & Jenkins.
• Experience in High Availability and Disaster Recovery Support.
• Competency across a blend of operating systems such as Windows and Unix.
• Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential.
• Experience with IT Service management within ITSM / ITIL framework.
• Experience with ESB architecture and web application troubleshooting.
• Sound knowledge of MS Office Products.
• High level of problem-solving skills to handle complex software and interface support issues.
• Good documentation skills.
Personal Attributes
• Ability to work within a team assisting in:

• Timely completion of task assigned.
• Effective technology usage for problem solving.
• Introduce Innovation to solve business challenges.
• Ability to work on new and emerging technologies as required by MUFG Business.
• Effective verbal and written communication skills, needed to communicate with global teams/stakeholders.
• Practical and simple problem-solving approach.
• Willingness to accept responsibility and be accountable for service provided.
• Analytical and Systematic approach to work.
• Effective Team player with collaborative skills, learning and proactive attitude.


MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.


A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.



Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.


By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.


MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.


We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.


We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.


Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.