Job Description

Overview: Role Purpose

•The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes•

Do

• Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications
+ •Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement•
+ •Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer's requirement•
+ •Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly•
+ •Define & manage the IT infrastructure as per the requirement of the supported software code•
+ •Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain ? from planning, coding and building, to testing, to staging, to release, configuration and monitoring•
+ •Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions•
+ •Ensure on boarding application configuration from planning to release stage•
+ •Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained•

• Provide customer support/ service on the DevOps tools
+ •Timely support internal & external customers escalations on multiple platforms•
+ •Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module•
+ •Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost•
+ •Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems•
+ •Follow escalation matrix/ process as soon as a resolution gets complicated or isn't resolved•
+ •Provide knowledge transfer, sharing best practices with the team and motivate•

• •Team Management •
+ •Resourcing•
- •Forecast talent requirements as per the current and future business needs•
- •Hire adequate and right resources for the team•
• •Train direct reportees to make right recruitment and selection decisions•
• •Talent Management•
+ •Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness•
+ •Build an internal talent pool of HiPos and ensure their career progression within the organization•
• •Promote diversity in leadership positions•
• •Performance Management•
+ •Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.•
+ •Incase of performance issues, take necessary action with zero tolerance for 'will' based performance issues•
• •Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below•
• •Employee Satisfaction and Engagement•
+ •Lead and drive engagement initiatives for the team•
+ •Track team satisfaction scores and identify initiatives to build engagement within the team•
• •Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team•
• •Exercise employee recognition and appreciation•

•Stakeholder Interaction •

•Stakeholder Type • •Stakeholder Identification • •Purpose of Interaction •

•Internal • •Project Manager• •Regular reporting & updates•

•Application teams/ owners, application developers, release managers• •For end to end CI, CD & monitoring•

•Talent Transformation Team, Competency Group• •Plan and support delivery of Technical Trainings, knowledge sharing•

•External • •Clients• •Drive business growth and relationship management at senior levels through demonstration of Wipro's technical differentiation•

•Customers• •For using reference from the past cases•

•Analysts/Advisors• •Drive market recognition and referencability, influence market trends through technical thought leadership•

Display

•Lists the competencies required to perform this role effectively:•

• •Functional Competencies/ Skill •
+ •Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment -• •Expert •
+ •Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect-• •Master •
+ •Solution Focus - Apply design thinking to bring about new and novel solutions or changes in processes, products or the way business is conducted- Expert •
+ •Functional/Technical Knowledge - Specific to the role/ function-• •Master •

•Competency Levels •

•Foundation • •Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.•

•Competent • •Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.•

•Expert • •Applies the competency in all situations and is serves as a guide to others as well.•

•Master • •Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.•

• •Behavioral Competencies •
+ •Formulation & Prioritization•
+ •Business Acumen•
+ •Innovation•
+ •Managing Complexity•
+ •Execution excellence•
+ •Passion for results•
+ •Team Management•
+ •Stakeholder Management•

Deliver

•No. • •Performance Parameter • •Measure •

•1.• •Continuous Integration, Deployment & Monitoring• •100% error free on boarding & implementation•

•2.• •CSAT Manage service tools•

•Troubleshoot queries•

•Customer experience•

•3.• •Capability Building & Team Management• •% trained on new age skills, Team attrition %, Employee satisfaction score•