Job Description

Company DescriptionQuantanite is a specialist business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We are an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.The company is headquartered in London, with delivery centers in Dhaka (Bangladesh), Johannesburg (South Africa) and Thane (India). The current positions are for our Thane, India delivery center.Implement a diverse set of development, testing, and automation tools, as well as manage ITinfrastructure.

• Plan the team structure and activities, and actively participate in project management.
• Comprehend customer requirements and project Key Performance Indicators (KPIs).
• Manage stakeholders and handle external interfaces effectively.
• Set up essential tools and infrastructure to support project development.
• Define and establish DevOps processes for development, testing, release, updates, and support.
• Possess the technical expertise to review, verify, and validate software code developed in the project.
• Engage in software engineering tasks, including designing and developing systems to enhance reliability, scalability, and operational efficiency through automation.
• Collaborate closely with agile teams to ensure they have the necessary tools for seamless code writing, testing, and deployment, promoting satisfaction among development and QA teams.
• Monitor processes throughout their lifecycle, ensuring adherence, identifying areas for improvement, and minimizing wastage.
• Advocate and implement automated processes whenever feasible.
• Identify and deploy cybersecurity measures by continuously performing vulnerability assessments and managing risk.
• Handle incident management and conduct root cause analysis for continuous improvement.
• Coordinate and communicate effectively within the team and with customers.
• Build and maintain continuous integration (CI) and continuous deployment (CD) environments, along with associated processes and tools.

Additional InformationBenefits:At Quantanite, we ask a lot of our employees, which is why we give so much in return. In addition to your compensation, our perks include:

• Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
• Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
• Events: Regular team and organization-wide get-togethers and events.
• Provident Fund
• Gratuity
• Night Shift Allowance
• Leave Benefits
• 2 weekends and other fringe benefits such as per company policy

Quantanite