Job Description

The DevOps Engineer provides application support for the delivery, support, and maintenance of production applications for applications under LSM scope. This includes mitigating customer impact of issues, taking action to resolve issues, and determining root cause to prevent future problems. This role also helps drive initiatives for reducing incident rates and provides input to the planning and direction for setting application standards.About the RoleIn this opportunity as a DevOps Engineer, you will:xc2xb7 Analyzes customer problems of high complexity, assesses scope of impact, identifies options for problem resolution and takes action to resolve issues according to defined service levels.xc2xb7 Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.xc2xb7 Innovates by suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover.xc2xb7 Collaborates with business, third party vendors, developers, production support, and technical operations groups to determine appropriate software/hardware needed and to resolve any issues impacting the application processes.xc2xb7 Mitigates customer impact of issues and defines, reviews, and executes workarounds.xc2xb7 Conducts root cause analysis and correlation of other system and/or application problems of high complexity.xc2xb7 Carries out unit testing and implements application changes developed or modified, ensuring application behavior meets the needs of the client and business.xc2xb7 Communicates status of outstanding issues to customers and ensures ticketing system is always up-to-date with the most recent actions and status.xc2xb7 Proactively monitors production environments and/or applications and conducts health assessments to identify areas for improvement.xc2xb7 Develops, configures, or supports tools for system monitoring and/or troubleshooting.xc2xb7 Provides input for technical plans and solutions.xc2xb7 Provides advice or training to users about application functionality.xc2xb7 Provides technical guidance to less experienced team members.xc2xb7 Manages multiple and sometimes competing priorities.xc2xb7 Performs actions aligned with defined standards and best practices.xc2xb7 Performs occasional work outside standard business hours as part of an on-call rotationAbout You :Youxe2x80x99re a fit for the role of DevOps Engineer if you:Bachelorxe2x80x99s degree in computer science or related technical field.2+ years of experience as a Cloud Engineer/SRE or similar rolexc2xb7 2+ year of hands-on experience on Azure SQL, AKS clusters, Azure DevOps, Azure CLI, ADO Pipelines.xc2xb7 Good Knowledge on Bicep Deployments and GitHub Actionsxc2xb7 Good Knowledge on Cloud Services and able to handle the Cloud Infrastructure.xc2xb7 2+ year of hands-on experience on DevOps technologies like Git, CI/CD, infrastructure automation, ADO Pipeline, containerization, and orchestration.xc2xb7 Scripting knowledge like Shell script, PowerShell, bash, yaml and groovyxc2xb7 Tools like GitHub actions, Kubernetes, Ansible, Docker, etc.xc2xb7 Working experience on Clusters and High Availability solutionxc2xb7 Hands-on experience in Linux/Windows infrastructure & knowledge of networkingxc2xb7 Collaborate and communicate with other team members to decompose large tasks into small testable tasks.xc2xb7 Experience with integrating into a team employing Agile and Scrum methodologies#LI-SS6Whatxe2x80x99s in it For You?Hybrid Work Model: Wexe2x80x99ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrowxe2x80x99s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on

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