Job Description

Overview



Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for a DevOps Engineer 3

The DevOps Engineer will be responsible for the continuous integration automation and continuous deployment of applications and systems both internally and externally.

What you will be doing

• Responsible for the day-to-day operations of Cloud production, pre-production and other environments infrastructure, ensuring systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems reported by customers as well as monitoring & observability tools.
• Participate in on-call rotation, monitor slack channels, monitoring systems generated alerts, dashboards and take necessary action to resolve requests in timely manner within defined SLAs. On-call rotation would include nights and weekends schedules.
• Operations resources expected to be flexible and support off-hour work when necessary and expected to be flexible to accommodate reasonable overlapping shifts with other regional teams.
• Strictly follow Change management, security compliance, Incident Management procedures to adhere to Corporate and Cloud Operations processes and regulations.
• Analyze observability data and perform proactive actions to improve stability and performance of cloud environments.
• Perform periodic checks and tasks, such as testing monitors, backups, business continuity (BR/DR) procedures.
• Follow existing Cloud Operations procedures (playbooks, runbooks, guides, etc.) and contribute to improving the documentation.
• Perform Cloud environment stack creations, upgrades, Cloud deployments, support tasks, etc.
• Communicate, Collaborate with Other Global Cloud Operations, Product Development, Engineering teams and effectively perform assigned tasks & projects.
• Participate in internal projects and initiatives to improve Cloud Operations service.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland\xe2\x80\x99s Information Systems Security Policy

What will make you successful

• Over 4 years of experience working as a DevOps Engineer
• Experience with Public Cloud (Preferably AWS)
• Experience with DevOps and release management tools: Terraform, Git, Ansible, Packer, Jenkins
• Experience with building and managing Kubernetes cluster environments and fine-tuning, supporting microservices hosted on Kubernetes clusters.
• Preferably to have knowledge and experience of managing JAVA or similar web application environments.
• Experience with Monitoring systems (Preferably Datadog) and databases (System admin level)
• Experience with scripting tools: Linux Shell Scripting, Terraform, Python etc.
• Good verbal and written communication skills and the ability to communicate with cross functional teams
• Fast learner, highly organized and experienced in demonstrating focus to complete the highest priorities
• Experience working with key internal stakeholders
• Adeptness to effectively collaborate with employees, customers and partners from diverse academic, professional and cultural backgrounds
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Hyland\xe2\x80\x99s Offering

We\xe2\x80\x99re proud of our culture and take employee engagement seriously. By listening to employees\xe2\x80\x99 feedback, we\xe2\x80\x99re able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
• R&D focus \xe2\x80\x93 cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
• Work-life balance culture\xe2\x80\x93 flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
• Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
• Community Engagement\xe2\x80\x93 Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
• Diversity & Inclusion\xe2\x80\x93 employee resource groups, inclusion benefits and policies
• Niceties & Events\xe2\x80\x93 quarterly profit sharing, culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs

If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work \xe2\x80\x93 connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Hyland Software