Job Description

Job descriptionSome careers shine brighter than others.If youxe2x80x99re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.In this role you will

• Experience as an IT incident manager or IT service manager.
• At least 5 yearsxe2x80x99 relevant experience in IT Service Manager
• Excellent problem-solving skills and an ability to collaborate with technical teams.
• Expert knowledge of ITIL. ITIL certification preferred.
• Expert Knowledge of python. Python certification preferred.
• Experience of working in Agile and knowledge of DevOps
• Produce Deployment, Run Books, and Implementation Plans
• Experience of service desk tools (Jira Service Desk, Global Service Desk, ServiceNow)
• Good understanding of ITSM processes
• Skilled in multi-tasking and self-managing a diverse workload.
• Participate in CAB meetings to discuss release scope and/or roadblocks.
• Excellent written and verbal communication skills
• Coordinate activities of technical specialists to automate the setup and configuration of environments.
• Monitor and guarantee uptime of test environments.
• Provide ongoing support for environments.
• Move environment activities toward a goal of 100% automation.
• Strong communication skills (verbal, written, and presentation of complex information and data).
• Establish, document and implement the best practices in the end-to-end application

RequirementsTo be successful in this role, you should meet the following requirements:

• Should have 10+ years of experience on Application Development and support
• Ensuring 24/7 availability of critical enterprise applications
• Working with Digital, Non-Digital teams and third parties to assist with the identification, classification, and prioritisation of Production Incidents.
• Working with technical teams to ensure that root cause of incident is found as a priority and that actions are documented, assigned, and tracked to meet SLA.
• Document incident and problem management reviews ensuring that all interested parties are invited to incident retrospectives.
• Daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked.
• Overseeing complex problem cases and associated actions to ensure teams are progressing and always collaborating.
• Ensuring that problem resolutions are implemented through the appropriate change management policy.
• Identifying trends and patterns of incidents and triggering reviews of these cases with the technical teams.
• Validate that problems have been documented correctly and contain accurate information.
• Quality check outage records to ensure that impact has been recorded accurately.
• Ensuring the problem management process encompasses adding new errors into the Known Error KB.
• Producing regular and adhoc problem and incident management reports ensuring that the information is delivered within the agreed timescales.
• Experience in driving GCP Cloud solution independently - Mandatory.
• Experience in publishing GCP cost Dashboards, Alerting and monitoring.
• Excellent understanding of Terraform and GKE Setup with Google architecture.
• Expertise in setting up CI/CD pipelines, configuring SonarQube , Cyberflows to Git repository. - Mandatory
• Should have experience working in agile and devops environment using team collaboration tools such as Confluence, JIRA, GitHub.
• Expertise in GCP Cloud and DevOps.
• GCP certification would be desirable

Youxe2x80x99ll achieve more when you join HSBC.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by xe2x80x93 HSBC Software Development India

HSBC