Job Description

Overview:


Role Purpose


•The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters•

Do

• Instrumental in understanding the requirements and design of the product/ software

+ •Develop software solutions by studying information needs, studying systems flow, data usage and work processes•

+ •Investigating problem areas followed by the software development life cycle•

+ •Facilitate root cause analysis of the system issues and problem statement•

+ •Identify ideas to improve system performance and impact availability•

+ •Analyze client requirements and convert requirements to feasible design•

+ •Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements•

+ •Conferring with project managers to obtain information on software capabilities•
• Perform coding and ensure optimal software/ module development
+ •Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software•

+ •Develop and automate processes for software validation by• •setting up and designing test cases/scenarios/usage cases, and executing these cases•

+ •Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.•

+ •Analyzing information to recommend and plan the installation of new systems or modifications of an existing system•

+ •Ensuring that code is error free or has no bugs and test failure•
+ •Preparing reports on programming project specifications, activities and status•

+ •Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns•

+ •Compile timely, comprehensive and accurate documentation and reports as requested•

+ •Coordinating with the team on daily project status and progress and documenting it•

+ •Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders•
• Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

+ •Capturing all the requirements and clarifications from the client for better quality work•

+ •Taking feedback on the regular basis to ensure smooth and on time delivery•

+ •Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.•

+ •Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements•
+ •Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code•
+ •Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation•
+ •Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc•
+ •Timely Response to customer requests and no instances of complaints either internally or externally•
•Stakeholder Interaction •

•Stakeholder Type •



•Stakeholder Identification •



•Purpose of Interaction •





•Internal •



•Lead Software Developer and Project Manager•



•Regular reporting & updates•





•Software Developers•

•For work coordination and support in providing testing solutions•



•External •



•Clients•



•Provide apt solutions and support as per the requirement•



Display

•Lists the competencies required to perform this role effectively:•

• •Functional Competencies/ Skill •
+ Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - •Competent •
+ Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - •Expert •
+ Technical knowledge - knowledge of various programming languages, tools, quality management standards and processes - •Expert •


•Competency Levels •





•Foundation •



•Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.•





•Competent •



•Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.•





•Expert •



•Applies the competency in all situations and is serves as a guide to others as well.•





•Master •



•Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.•



• •Behavioral Competencies •
+ •Formulation & Prioritization•
+ •Innovation•
+ •Managing Complexity•
+ •Execution Excellence•
+ •Passion for Results•

Deliver

•No. •



•Performance Parameter •



•Measure •





1.



Continuous Integration, Deployment & Monitoring of Software



100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan





2.



Quality & CSAT



On-Time Delivery, Manage software, Troubleshoot queries


Customer experience, completion of assigned certifications for skill upgradation





3.



MIS & Reporting



100% on time MIS & report generation