Job Description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That\xe2\x80\x99s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don\xe2\x80\x99t need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team The Workday Extend Support Team is a unique team that has evolved to support all aspects of the Workday Extend product as well as our customers using it, which includes developer support contacts. The team is focused on providing excellent customer satisfaction and ensuring successful go-lives for our customers using the Workday Extend platform to build new and exciting apps.

About the Role

Do you have what it takes to continuously provide outstanding developer support?

We\xe2\x80\x99re looking for a Developer Support Engineer to focus on providing a superior experience for developers working with the Workday Extend platform. As a member of the Workday Extend Support team, you\xe2\x80\x99ll work directly with our Engineering, Product Management, Documentation and Evangelism teams to create a compelling developer experience for our customers and partners.

In this role you\xe2\x80\x99ll be responsible for answering developer\xe2\x80\x99s questions and driving product and documentation improvements that directly translate to a better developer experience. If you are interested in joining a growing team with the opportunity to stretch and impact the product, this role is for you!

Support Hour: 11 am - 8 pm IST

(Note: support hour may vary depending on business requirement)

What Will You Do All Day...

Respond to developers\' technical support requests and feature-related questions via our ticketing system, Community, and Developer Site forum.

Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.

Identifying developer needs and cultivate a relationship with the developer to build a compelling experience for Workday Extend platform.

Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.

Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.

Participate in developer forums to support the growth of self-help within the Workday Developer Community.

Have fun!

About You

You will come with 4+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS.

Other Qualifications

Programming experience in one or more of the following: Java /Python preferred.

Experience in debugging code issue utilizing stack traces.

Understanding of OAuth flows authentication tool

Excellent verbal, written and interpersonal communication skills: You will be writing, presenting to and speaking with developers and engineering colleagues regularly.

Empathy for developers and their development/learning process: We\xe2\x80\x99re like customer service for programmers; we usually hear from them only when there\xe2\x80\x99s a problem.

Great debugging skills: You will be identifying why apps aren\xe2\x80\x99t working, often with limited information.

Demonstrated creative problem-solving approach and strong analytical skills.

Experience providing web development support is highly desirable.

Workday is proud to be an equal opportunity workplace.

Our Approach to Flexible Work

With Flex Work, we\xe2\x80\x99re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you\'ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday