Job Description

: Hiring Location: Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai Experience Range: 3+ years Role : ServiceNow Developer Job Overview: We are seeking a proactive ServiceNow Admin/Developer to support and manage our ServiceNow platform. This role focuses on platform administration, upgrades, L2 support, ITSM performance optimization, minor enhancements, and reporting. The ideal candidate will ensure system stability, enhance user experience, and drive continuous improvements. Key Responsibilities:

• Platform Management: Oversee general administration and management of the ServiceNow platform, ensuring reliability and performance.
• Upgrades & Patch Fixes: Plan, coordinate, and execute platform upgrades, patches, and hotfixes to maintain security and functionality.
• L2 Support: Provide Level 2 support, troubleshooting and resolving platform issues efficiently.
• ITSM Performance Optimization: Monitor and enhance ITSM module performance to improve system efficiency.
• Reports & Dashboards: Develop and maintain reports and dashboards to support business decisions and improve visibility.
• User Integrations: Manage and troubleshoot user integrations, ensuring seamless data exchange between ServiceNow and other systems.
• Minor Enhancements: Implement minor configurations and enhancements to meet evolving business needs while maintaining platform stability.

Must-Have Skills:

• Experience: 3+ years in ServiceNow administration and development with expertise in platform management and ITSM.
• Technical Skills: Proficiency in ServiceNow platform administration, upgrades, L2 support, and ITSM configuration.
• Troubleshooting & Optimization: Strong problem-solving skills with experience in managing platform issues and optimizing performance.
• Reports & Analytics: Hands-on experience in developing ServiceNow reports, dashboards, and analytics for operational insights.
• Communication Skills: Ability to collaborate effectively with both technical and non-technical stakeholders.

Good-to-Have Skills:

• Experience with ServiceNow ITSM Pro, Security Operations, Vendor Risk Management (VRM), Finance Services Operations (FSO), CMDB, and Discovery.
• ServiceNow Certified System Administrator (CSA) certification.
• Familiarity with ITIL principles and ITSM best practices.
• Experience with Agile methodologies and continuous improvement processes.

Why Join Us?

• Work in a dynamic environment with opportunities to grow your ServiceNow expertise.
• Gain hands-on experience with platform upgrades, integrations, and optimizations.
• Contribute to a fast-paced and collaborative team, driving innovation and efficiency.

Skills: Servicenow Admin,Itsm,Servicenow About Company: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world?s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients? organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact?touching billions of lives in the process.

UST