Job Description

: Salesforce Support Analyst Hiring Location: Chennai & Trivandrum
Experience Range: 4 - 5 years We are seeking a Salesforce Support Analyst with 4-5 years of experience in Salesforce administration, configuration, and troubleshooting. The ideal candidate will have strong hands-on expertise in Salesforce support, user management, data management, and issue resolution, ensuring smooth CRM operations. Responsibilities Salesforce Administration & Support

• Manage Salesforce user accounts, roles, profiles, permission sets, OWD settings, and security policies.
• Provide password resets, user creation, debugging logs, and license management.
• Execute data imports, exports, and updates using Apex Data Loader, Workbench, and Data Import Wizard.
• Troubleshoot and resolve technical issues, break/fix cases, and minor enhancements.
• Monitor system performance and diagnose issues efficiently.
• Ensure timely and accurate documentation of resolution activities, system configurations, and best practices.

Configuration & Customization

• Implement and support workflow rules, validation rules, approval processes, and automation tools.
• Maintain and optimize reports, dashboards, and analytics tools for user insights.
• Assist in basic Apex coding, Visualforce, and Lightning customizations.

User Support & Training

• Provide end-user support, training, and knowledge transfer to ensure best practices.
• Assist in creating training materials and FAQs for better user adoption.
• Communicate effectively with business users, stakeholders, and development teams.

Incident & Change Management

• Diagnose, prioritize, and escalate support cases based on SLA guidelines.
• Work closely with development teams to understand new features and bug fixes.
• Contribute to knowledge-sharing methodologies, diagnostic tools, and process improvements.
• Ensure customer satisfaction through timely communication and issue resolution.

Qualifications

• 4-5 years of experience in IT support, with 3-4 years specifically in Salesforce administration and configuration.
• Strong knowledge of Salesforce CRM applications for lead and opportunity management.
• Hands-on experience with Excel functions, Apex Data Loader, Workbench, and SQL.
• Basic knowledge of Force.com Web Services (SOAP, REST, WSDL, API architecture).
• Experience in Salesforce Lightning UI and Einstein Analytics is a plus.

Salesforce Certifications

• Must Have: Salesforce Certified Administrator
• Desirable: Salesforce Advanced Administrator, Platform App Builder
• Good to Have: Salesforce Developer Certification (DEV 401 or Platform Developer 1)

Skills: salesforce administrator,agile,SFDC About Company: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world?s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients? organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact?touching billions of lives in the process.

UST