At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Senior (7+ years of Exp)
The opportunity Full Stack Support Engineer responsible to support & maintain Java based application support projects for our customers across the globe. You will be responsible to understand the application architecture and provide bug fixing for the production issues as per defined SLAs. The deliverables should meet the quality norms defined for the project. Your key responsibilities t

• Evaluate and prioritize customer support requests via workflow based on severity/time sensitivity of the situation.
• Think independently applying technical understanding with minimal direction to resolve issues utilizing troubleshooting tools, following department processes, and other resources as appropriate.
• Troubleshoot inquiries in a timely manner guiding technical and non-technical users through the problem-solving process.
• Escalate incidents to other technology departments when appropriate and dispatch vendors, as necessary.
• Identify ticket trends and potential wide-spread issues, collaborating and partnering with leaders to resolve and take proactive action to reduce future occurrences.
• Perform Production deployments and release management.
• Learn, Document and Guide technical and non-technical resources on the Quotes processes and Data

Skills and attributes for success Mandatory Skills:

• Bachelor\'s degree and certification(s) in relevant technical products/technologies is preferred.
• A minimum of five (5) years of technical support environment
• Strong Technical support, analysis, and trouble-shooting skills
• Must have outstanding written and verbal communication skills, including the ability to explain complex technical issues in business terms
• Experience using ticketing system to manage and track incidents is required.
• Ability to be part of an on-call production support rotation which will include evening, weekend, or holiday support as needed. **on-call support is based on pager notifications and expected to be minimal.
• Full-stack development skills, such as Java, SQL, REST, JSON, WebLogic, JavaScript, JQuery, GIT, Shell/Bash scripting and more
• Knowledge or experience with any of the following is a plus: Kafka, MDB, or other Message Driven architectures, EJB, Splunk, Dynatrace, SQL, JUnit, Kubernetes and React.
• Domain knowledge in Quotes/Trading is a plus

Nice to Have:

• Spring Cloud (Eureka, Feign, Hystrix, Zuul, Config Server, Circuit Breakers)
• Experience building secure, complex, and scalable APIs, from design through deployment
• Experience in Docker, Kubernetes, Jenkins for the microservices environment
• Experience with streaming data and complex event processing systems
• Working knowledge in Kafka, RabbitMQ, Apache Spark, Apache Storm, Elasticsearch.
• Experience in working with NOSQL technologies like REDIS, MongoDB
• Solid understanding and experience with OAuth, Logging and Security frameworks
• Hands-on experience with frameworks such as JUnit, TestNG, Mockito
• Hands-on experience in DevOPS tools and frameworks like Jenkins, Docker, Kubernetes etc
• Knowledge on application servers like Tomact/Jetty/Weblogic/JBoss/Websphere

What we look for

• Candidate should have a good hands-on experience in the above listed skills
• Right attitude and flexibility to learn new skills and to work on different roles
• Willingness to work on rotational shifts including nightshifts
• Willingness to support the project 24*7 via rotational on-call process.
• Good Communication Skills
• Good in automation and provide innovative ideas to solve problems

What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations \xe2\x80\x93 Argentina, China, India, the Philippines, Poland and the UK \xe2\x80\x93 and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We\xe2\x80\x99ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You\xe2\x80\x99ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We\xe2\x80\x99ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We\xe2\x80\x99ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You\xe2\x80\x99ll be embraced for who you are and empowered to use your voice to help others find theirs.

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