Dess Digital Client/customer Success Manager (4 10 Yrs) Metros/mumbai/delhi Ncr/bangalore/chennai (after Sales/customer Service)
Job Description
Job Responsibilities :- Drive all post-sales customer engagements to success- Drive continuous improvement of customer experience- Act as the first point of contact for support- Build and expand a robust support team- Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes- Collaborate with internal partners in Sales, Marketing, Product, etc.- Support revenue through cross-sell and up-sell activities- Drive new business growth through referral activity and client advocacy- Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support- Engage in maximum review of support operations via analytics, documentation, reports and metrics- Effectively communicate review outcomes to strengthen the team and operations- Attract and retain high potential individual contributors into team (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3539948
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear