Job Description

- Desktop Engineer

Experience: 2-5 Years

Candidate Located in Mumbai .

•Key Accountabilities •

? Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

? Address user tickets regarding hardware, software and networking.

? Walk customers through installing applications and computer peripherals.

? Working knowledge of office products and computer peripherals, like printers and scanners.

? Ability to perform remote troubleshooting and provide clear instructions.

? Test alternative pathways until you resolve an issue.

? Record technical issues and solutions in logs.

? Help create technical documentation and manuals.

? Excellent problem-solving and multitasking skills.

? Experience AV/video conferencing solutions.

? Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, anti-virus and inventory management tools.

•Key Responsibilities •

? Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.

? Test and deploy hardware and software solutions.

? Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.

? Identify issues, propose solutions, and test new technologies or process changes.

? Track and thoroughly detail technology issues through ticketing system.

? Proactively reach out to customers about their technology needs and address issues before they occur.

? Provide administration for various technology platforms in MDM, messaging, collaboration or MFA platforms.

? Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.

? Deploy applications individually and with client management tools

? Experience administering Exchange, Active Directory, Group Policy.

? Installing and upgrading operating systems and computer software.

? Ensuring SLAs are met.

? Documentation and Record Keeping.

? Scheduling upgrades and maintaining them without interference.

? System backup and data recovery planning.

? Network troubleshooting and optimization.

? You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.

•Technical Competencies •

? Laptop/Desktop management and installation.

? End Users issue management

? Experience in Windows10 and 11.

Job Location: Mumbai

Kindly Mail your CV at Admin@s-stechnologies.com

Job Types: Full-time, Permanent

Benefits:

• Health insurance

Shift:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person