Desktop Support L2
Job Description
• Good communication skills with Min of 4 to 5yrs of experience in Desktop Support Role.
• Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR.
• Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD etc.
• Knowledge on SCCM, Antivirus, Encryption Software
• Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
• Must have worked in any IT ticketing tool and know about ticket priorities and SLA
• Focus on building good working relationships within the team and other Resolution Groups
• Remain well versed in help desk policies, procedures, standards and documentation
• All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
• Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology
• Preparing new laptops with required software, patches & compliance applications.
Job Types: Full-time, Permanent
Pay: ?8,086.00 - ?33,941.32 per month
Shift:
• Day shift
Work Days:
• Monday to Friday
Education:
• Bachelor's (Preferred)
Experience:
• IT: 3 years (Preferred)
• total work: 3 years (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3484685
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear