DT Support L1 ProfileExperience3 -5 years of relevant experienceOffice Time9:00 AM - 6:30 PM, Mon-Friday. Skeletal support for SaturdayOffice LocationCNHi GurgaonSkills andExcellent communication and email writing skillManage the engineer teams for all covered technologiesAbility to lead, motivate, and develop people in the competence areaSupervise daily operational activitiesGood knowledge of IT operations, in particular IT operational processes and also in this teamConscious use of assertive, diplomatic and customer-oriented communication styleSolution focused, constructive, self-managed attitudeWillingness to take ownership for the work of the teamWork closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the teamStrong knowledge on windows servers and client OSGood knowledge on active directory & domain policiesKnowledge on exchange\O365 environmentWorking experience in any ticketing tool (Remedy, Service Now etc.)Knowledge on asset management activities, IMAC, and hardware break/fix etc.Properly escalate unresolved issues to appropriate internal teams/VendorProblems/Issues/Defects Analysis skillGood working experience in word, excel and PowerPointCertificationsMCSE/MCPIT/Other server related certifications, ITIL trained is a plusQualificationsDiploma or graduate degree, technical college or some college
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