Job Description

Technical Knowledge: Proficiency in troubleshooting and resolving hardware and software issues related to desktops, laptops, and peripherals. Familiarity with operating systems like Windows, macOS, and commonly used software applications.

Hardware Skills: Understanding of computer hardware components, including CPUs, RAM, hard drives, and peripherals like printers and scanners. Ability to perform basic hardware repairs and upgrades.

Software Skills: Knowledge of software installation, configuration, and troubleshooting. Familiarity with operating system installations, updates, and software deployment.

Networking Skills: Basic understanding of local area networks (LANs), IP addressing, and network connectivity troubleshooting.

Remote Desktop Tools: Proficiency in using remote desktop support tools for providing assistance to end-users remotely.

Customer Service: Strong customer service skills, including patience, empathy, and effective communication. The ability to handle end-users' issues with professionalism and courtesy.

Problem-Solving: Strong problem-solving and critical-thinking skills to diagnose and resolve technical issues efficiently.

Time Management: The ability to manage and prioritize multiple support requests while meeting service level agreements (SLAs).

Job Type: Full-time

Pay: ?9,363.78 - ?20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person