Desktop Support Engineer L2
Year Noida, Uttar Pradesh, India
Job Description
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Title: Desktop Support
Level: L2
Job summary: To provide first level support on Desktop, OS and hardware adhering to SLA defined.
Job tasks & responsibilities:
Installation, maintaining and attending day-to-day user\'s problem calls
Installation and updating of Desktop operating system and other software
Install, Configure & maintain e-mail clients
Troubleshooting of operating systems (Windows XP, Windows 7 etc.)
Troubleshoot & Resolve Operating System issues.
Troubleshoot & Resolve any client level application.
Testing of computers and ensuring that computer systems are functioning properly.
Physical setting up of computers and software system installation for various computer applications and programs
Remote Software/Desktop troubleshooting
Support on windows networking (wired and wireless)
File and printer sharing services.
Client level Antivirus and troubleshooting
Installation, configuration and troubleshooting of printers, scanner and peripheral devices.
Daily monitoring of devices such as printers etc., as per checklists.
Job Specification:
Qualification : Under Graduate/Graduate or any Technical Degree/Diploma
Certifications : MCP/MCSA/MCSE
Experience : Minimum relevant experience of 12 months
Communication Skills: Should be able to understand and write correct English
Supervision: L2 Engineer/Site In charge /Helpdesk Manager
Working Environment: 24*7, 9 hours /day, 6 days in a week
Level: L2
Job summary: To provide first level support on Desktop, OS and hardware adhering to SLA defined.
Job tasks & responsibilities:
Installation, maintaining and attending day-to-day user\'s problem calls
Installation and updating of Desktop operating system and other software
Install, Configure & maintain e-mail clients
Troubleshooting of operating systems (Windows XP, Windows 7 etc.)
Troubleshoot & Resolve Operating System issues.
Troubleshoot & Resolve any client level application.
Testing of computers and ensuring that computer systems are functioning properly.
Physical setting up of computers and software system installation for various computer applications and programs
Remote Software/Desktop troubleshooting
Support on windows networking (wired and wireless)
File and printer sharing services.
Client level Antivirus and troubleshooting
Installation, configuration and troubleshooting of printers, scanner and peripheral devices.
Daily monitoring of devices such as printers etc., as per checklists.
Job Specification:
Qualification : Under Graduate/Graduate or any Technical Degree/Diploma
Certifications : MCP/MCSA/MCSE
Experience : Minimum relevant experience of 12 months
Communication Skills: Should be able to understand and write correct English
Supervision: L2 Engineer/Site In charge /Helpdesk Manager
Working Environment: 24*7, 9 hours /day, 6 days in a week
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Job Detail
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Job IdJD3052759
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear