Desktop Support Engineer L1
Year Chandigarh, India
Job Description
Title: Desktop SupportLevel: L1Job summary: To provide first level support on Desktop, OS and hardware adhering to SLA defined.Job tasks & responsibilities: * Installation, maintaining and attending day-to-day user\'s problem calls
- Installation and updating of Desktop operating system and other software
- Install, Configure & maintain e-mail clients
- Troubleshooting of operating systems (Windows XP, Windows 7 etc.)
- Troubleshoot & Resolve Operating System issues.
- Troubleshoot & Resolve any client level application.
- Testing of computers and ensuring that computer systems are functioning properly.
- Physical setting up of computers and software system installation for various computer applications and programs
- Remote Software/Desktop troubleshooting
- Support on windows networking (wired and wireless)
- File and printer sharing services.
- Client level Antivirus and troubleshooting
- Installation, configuration and troubleshooting of printers, scanner and peripheral devices.
- Daily monitoring of devices such as printers etc., as per checklists.
- Qualification :Under Graduate/Graduate or any Technical Degree/Diploma
- Certifications : MCP/MCSA/MCSE
- Experience : Minimum relevant experience of 12 months
- Communication Skills: Should be able to understand and write correct English
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Job Detail
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Job IdJD3366235
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChandigarh, India
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EducationNot mentioned
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ExperienceYear