Job Description

Give permanent Fix to the Desktop, Printer problems, basic LAN & server support issues

Remote Call Closure within Norms

Follow-up the Checklist(s)

Load/reload standard build operating system & configurations,

aware of Installation & troubleshooting of critical applications & their usage guidelines,

Participate in new application support workshops, in DR related activities and in Preventive Maintenance activities

Root Cause Analysis for repeat calls.

All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak

Data submission for Daily, Weekly & Monthly summary report

For AMC case follow up with Wipro spare cordinator for call closure, With Supervisor approval provide Standby solution to the user.

Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed

Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals

Troubleshoot Network connectivity (LAN) issues

Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved

Installation of desktop and hardware like CD-ROM, soundcards, etc

Operating Systems (OS) installation / re-installation, upgrades and patches for desktops

Software installations such as MS-Office, Acrobat Reader, mail client etc

Installation of anti-virus on desktops and remove Virus

Awareness & acceptence for Best Practise roll out.

Desktop Installation, Movement, Assign & Change

Installation of anti-virus on desktops and remove Virus

Configuration of Print devices (network and local) on desktops

Job Type: Temporary

Day range:

• Weekend availability

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person